Thanks to inter-cultural training, staff is better able to serve passengers from different cultural backgrounds. KLM has a tailored service to meet the needs of among others American, Brazilian, Chinese, Indian and Italian passengers. On our intercontinental flights we offer a variety of special meals tailored to medical, religious or other special needs.
For passengers with reduced mobility ‘KLM Cares’ provides personalized solutions at every step of the journey, from the point of reservation to the option of taking your own wheelchair aboard. Find out more on KLM Cares.
Passengers can avoid queues by checking in online, using the self-service check-in machine at the airport or even their mobile phone.
The KLM.com for mobile website is easy to use. Check in is possible for flights anywhere, anytime. It is also possible to receive an electronic boarding pass and arrange lots of extra’s for the journey.
While we do everything possible to ensure a pleasant flight, unfortunately not everything goes according to plan. When this happens, we try to provide passengers with the best information available.
Our website features a special flight disruptions page. Passengers can also sign up to receive free SMS or e-mail messages with relevant flight information during key moments during their journey. You can personally determine which information you would like to receive and how. Read more on free up-to date flight info via SMS or e-mail.