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Tropical beach, Cancun

Practical Info about Cancun

Getting around the city

Buses are the cheapest way to get around in Cancun, and the fare from the Hotel Zone to nearly anywhere in the city is around MXN 9. Intercity buses are available from the station on Avenida Tulum, including service to Playa del Carmen, Tulum, Merida, and Chetumal. Taxis are perhaps the most convenient method of getting around, and tariffs are loosely based on a zone system. Fares should be agreed on upfront, and travellers should note that taxis located outside restaurants and hotels often charge higher rates. It is also important to know that only approved airport taxis are allowed to collect passengers from the airport. Scooter rental is another popular way to get around in Cancun, although it is considered dangerous and only experienced drivers should attempt it. Hiring a car can also be stressful, as traffic is chaotic and police are quick to pull tourists over.


Local time is GMT -5.


130 volts, 60Hz. Two-pin flat blade attachment plugs are standard.


Mexican currency is the New Peso (MXN), divided into 100 centavos. Credit cards are widely accepted, particularly Visa, MasterCard and American Express. ATMs are available in most cities and towns and are the most convenient way to get money, but for safety reasons should only be used during business hours and vigilance is advised. Although many businesses will accept foreign currency (particularly US Dollars) it is best to use pesos. Foreign currency can be exchanged at one of many casas de cambio (exchange houses), which have longer hours and offer a quicker service than the banks.


The international access code for Mexico is +52. Some US long-distance phone companies have access numbers which can be dialled in order to use your phone card - calls are usually cheaper than direct-dialled calls from a hotel room. If calling internationally from a phone booth use the official TelMex phone booths, as all others charge very high fees. GSM mobile networks cover most of the country, but international roaming costs can be exorbitantly high. Internet cafes are widely available, especially in tourist-orientated areas.

Emergency number

Emergencies: 066 or 911 (Police); 065 or 911 (Ambulance)

Visa and health information

Everything about visa and health information

Public holidays


Cancun International Airport

Getting to the city

Both taxis and colectivos can be used to get to the town. An official taxi company provides services from the airport and can be paid for at the airport just outside the arrivals hall. Colectivos are small buses that provide a door-to-door service; the driver will usually wait until it is full before leaving. Airport ADO buses leave the airport every 30 to 40 minutes and go to downtown Cancun as well as Playa del Carmen.

Car rental

Car rental companies include Avis, Budget, Hertz, Europcar and Sixt, along with a number of local companies.

Airport taxi's

Official taxis provide services from the airport and can be paid for at the airport just outside the arrivals hall. Taxis go to both Cancun and Playa del Carmen.

Transfer between terminals

A shuttle bus runs between the main entrances to the terminals every 10 minutes.


Cancun airport has all the facilities one would expect at one of the world's mega-airports. Facilities include ATMs, bureaux de change, business facilities, restaurants, shops, a pharmacy, medical services and tourist information. There are facilities for disabled passengers but those with special needs are advised to contact their airline in advance.


Parking is available near to the terminal entrance, starting at MXN 28 per hour, up to a maximum of MXN 165 per day.


Free wifi is available throughout the airport.