Frequently asked questions

Does the best price guarantee apply to economy and business class fares?

Does the best price guarantee apply to all types of fares?

The best price guarantee applies to all fares that are available to the general public. The following fares are excluded:

Niche fares (e.g. corporate discount fares, military fares, student fares). 
Airfares sold as part of a package. 
Fares where the carrier or itinerary details are unknown until after purchase.
See the terms and conditions for more information.

Is the best price guarantee valid for all KLM partners?

The best price guarantee is only valid on KLM and Northwest Airlines.

What do I need to submit a claim?

You will need to provide reservation information regarding your purchase:

Ticket number 
Dates of travel 
Flight number 
Origin and destination 
Your name 
Your e-mail address 
Your address details 
Your Flying Blue number (if you have one) 
Competing fare  
Where lower fare was found (website)

How do I submit a claim?

A claim submittal form is available online. To submit this claim form, fill in all required fields and click 'Submit.'

Can I also submit a claim by phone?

A claim can only be submitted via the claim form on klm.com

How soon can I expect to hear from KLM regarding my claim?

KLM will contact you within 24 hours of receiving your claim

How will I know my claim is validated?

A klm.com customer service representative will send you an e-mail regarding the validity of your claim.