Customer Care

If you would like to send us a complaint or compliment, or share your travel experiences with us, please fill out the form below. The fields marked with * are required.

For information about baggage claims, click here
For information about the EU Regulations, click here

* Marked fields are required.

Customer Care

Question or remark (do not insert any personal info like credit card numbers)*
Subject*

Contact information

Title	Mr. Ms.
First name*
Last name*
Initials
E-mail address*
Flying Blue or WorldPerks number

Address

Address	Business home
Company name
Address*
Postal code*
City*
Country*
Province/State*
Telephone number*
Fax number

Flight details

Flight number (ex. KL1234)
(electronic) ticket number
Departure date
Departure from
Arrival at
Specify type of cabin*	Business Class Economy Class
Response required	No Yes

Submit

Disclaimer

Claims are handled according to the KLM General Terms and Conditions of Transport. The liability of airlines is set out in the Montreal Convention and supplementary protocols, on which the General Terms and Conditions of Transport are based. A printed copy of the Terms and Conditions of Transport is available from the Customer Relations department or from KLM travel agents. The most important Terms from the General Terms and Conditions of Transport are also listed in the ticket.

This communication can be registred for research, however your anonimity is guaranteed.

Customer Care

Customer Care

Contact information

Address

Flight details

Disclaimer

KLM Offices