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Reservation fees
A reservation fee is charged for booking a KLM ticket, the amount of which depends upon the reservation method. The cheapest option is to make a reservation via klm.be, where no fees are charged. Booking your flight by phone via KLM Reservations costs between €15 and € 40 per ticket, depending on your destination. In short, it pays to use klm.be to book your flight!
Fuel Surcharge
The price of kerosene is currently high and subject to major fluctuations. This situation has obliged KLM to levy a fuel surcharge on all its flight tickets, which depends on developments in the oil market. The supplement is calculated per flight, so it is charged on both the outbound and return trips as well as any intermediate flights and is non refundable. The exact amount is mentioned on your ticket.
Security surcharge
The security surcharge amounts to € 5 per segment flown and is levied for insurance and security measures, as separately indicated on the ticket. Insurance premiums have risen considerably in conjunction with the increased risk of terrorist attacks. In addition, structural security measures are still being implemented in various processes onboard and at airports.
Airport Tax at destination airports
All airports charge airport taxes on airline tickets. The exact amount depends on the destination, and is detailed separately in the total price of the ticket.
Payment options
Security
Your payment details will be encoded and sent using a secure connection.
You can check the security details by clicking with your right mouse button on the payment page and then selecting ‘Properties’. A window will pop up containing all connection data. The ‘Connection’ field shows that an SSL connection is used. Your credit card information, including the number and expiry date, will not be stored.
Credit card
You can pay by credit card when booking a ticket at klm.be and klm.lu. We accept MasterCard, VISA, American Express, Diners Club and UATP card. After you have selected your flight, choose ‘credit card’ under the payment options. Next, select the organization that issued the credit card. Enter all necessary details and confirm your booking. Once your payment has been authorized, you will be sent an e-ticket by e-mail.
Verified by Visa and MasterCard Secure Code
Some banks offer holders of Visa or MasterCard an additional security measure in the form of a PIN code or password. This tells both the bank and us that you are the rightful owner or user of the card. If your card is eligible for the ‘Verified by Visa’ or ‘MasterCard Secure Code’ security measure, you will be asked to enter your PIN code or password. The payment will only be accepted if the correct code or password is entered.
If your bank offers this extra security measure but your card is not yet part of this programme, your bank may ask during the payment process if you wish to subscribe to this security option. This is called ‘Activation During Shopping’ and we have no influence on this process. Participation in Verified by Visa or MasterCard Secure Code takes place through a direct link to your bank. KLM has no access or control over this information. Once you have signed up for this service, you can complete your booking.
For more information on Verified by Visa or MasterCard Secure Code, we recommend contacting your bank.
Read more about Master Secure Code
Read more about Verified Visa
Credit card surcharge to compensate for rising costs
More and more air travellers are using a credit card to pay for their tickets. This increasing credit card usage has resulted in rising costs for KLM. To compensate for these costs, we are forced to charge a surcharge of € 7,5 per person (with the exception of infants) for tickets booked by credit card.
Of course, you can continue to use other - free - payment methods as well, such as debit card or the payment option "direct online banking", a once-only authorisation. The surcharge applies to all credit cards.
Debit card
You can pay for your booking at klm.be and klm.lu using a debit card (bank pass). Participating card services in Belgium are Visa Debit and Maestro/Bancontact. No fees apply to payments made with a debit card. For questions on the online use of your Visa Electron (3D Secure) card, we recommend contacting your bank.
Once your payment by debit card has been authorized, you will be sent your e-ticket by e-mail.
Online Banking
Online banking, also known as ‘Real Time Online Banking’ (RTOB), allows you to shop online safely and easily. Payment by RTOB is free of charge at klm.be and klm.lu.
After you have selected your flight, choose the payment method "online banking", you will be redirected to your bank online, to validate the payment. Direct E-banking is a type of real-time online banking. Enter all required information. Once payment has been confirmed, the amount will be debited from your account. Once the bank informs us that payment has been made, we will send your e-ticket to you by e-mail.
Would you like to know more?
Would you like to know more about surcharges and taxes? Call KLM Reservations on (0)70 225 335 or ask your travel agent.
