About our Best Price Guarantee
KLM will supply you with a Travel credit Voucher for the amount of the fare difference* between the 2 final prices plus R$100,00 (one hundred reais) if, after purchase of the ticket on www.KLM.com.br you find a lower final price for the KLM or Air France itinerary where the first flight is departing from Brazil in the following conditions:
- The final price found online must be for same flight numbers, dates, departure times, itinerary (same departure and arrival airports), cabin and booking class (same fare conditions).
- The quotation is published online.
- The quotation published on the other internet site must be available to book on same date (Brasília time) in which the ticket was purchased through www.KLM.com.br .
The applicable price for the guarantee must include all taxes presented in the 'tax' box of the ticket as well as any ticketing fee (not charged on KLM.com.br). It's considered the final price, the total amount, irrespective if paid cash or in installment plans.
To every request in line with the terms and conditions, a Travel Credit will be sent to the client including the fare difference* for each eligible round trip ticket plus R$100.00 (one hundred reais).
* Only differences greater or equal than R$ 25.00 (twenty five reais) will be considered for the guarantee. The maximum price difference to be refunded cannot exceed R$ 250.00 (two hundred and fifty reais).
Travel Credit Request
All Travel credit Requests must be sent before midnight (Brasília Time), on the same day of booking. To request your credit, click on the link below and fill out the form.