Contents
Article I Definitions
Article II Scope of application
Article III Tickets
Article IV Fares, fees, taxes and charges
Article V Reservations
Article VI Check-in/Boarding
Article VII Refusal of and limitation on carriage
Article VIII Baggage
Article IX Schedules, delays and flight cancellations
Article X Refunds
Article XI Behaviour on board aircraft
Article XII Provisions for ancillary services
Article XIII Administrative formalities
Article XIV Successive carriers
Article XV liability
Article XVI time limit on claims and liability action
Annex
Article I - V
Article VI - X
Article XI - XVI
Annex
Published fares, charges and related terms and conditions of carriage applicable to air services of KLM are published in a Tariff. The Tariff containing the rules applicable can be downloaded here(PDF, 213KB).
