By visiting KLM.com you accept the use of cookies. Read more about cookies.

We do everything we can to make your journey as comfortable as possible. However, if your KLM flight does not go according to plan, you may be entitled to a refund of costs or compensation.

Request a refund or compensation?

If you booked a flight on KLM.ca (only) more than 1 week before departure, you can apply for a refund within 24 hours after booking (in Canada only).

Please send an e-mail to: refund.northamerica@klm.com, and mention your name, flight number, date, booking code. Also use ‘Customer First Program’ in the subject line. 

If you paid via PayPal, please send an e-mail to: refund.northamerica@klm.com, and mention your name, ticket number and booking code. Please mention ‘PayPal’ in the subject line. 

Please note: If you purchased your ticket from a travel agent, you should contact your travel agent. For tickets bought from an airline other than KLM, please contact that airline.   

What should you request?In these cases:How do you request this?
The cost of your ticket may be refunded in any of the following cases:
  • You want to cancel your ticket with any paid option purchased within 24 hours after booking
  • Your KLM flight was cancelled and you did not take an alternative flight.
  • The conditions of your KLM ticket allow for a refund. An administration fee is applicable.
  • On an intra-European itinerary if you flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day
  • Your intercontinental KLM flight was delayed more than 3 hours.
  • Your visa application was denied an administration fee is applicable.
  • Your journey with KLM could not be completed due to a flight delay of more than 5 hours.
  • In the event of the death of a passenger.

Read more and request a refund 

Please note: If you request a refund, all flights in your booking will be cancelled. Handling your refund request may take up to 4 weeks. The refund will be made in the same currency and via the same form of payment as used for the purchase of your ticket.

Refund of extra option costs:

  • Extra comfortable seat
  • Extra baggage
  • Upgrade to Business Class
  • À la carte meal
Read on the option page about which situations are eligible for a refund.  

Read more and request a refund  

Compensation
  • You were traveling to, from or through a European destination
  • Your flight was not delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike

Read more and request compensation 

 

Did you receive a KLM voucher?

Did you receive a voucher after your request for a refund or compensation, or did you receive a voucher because of a flight delay or cancellation?

Read more about redeeming your voucher 

Check the status of your refund request

 

Check status

Did you request a refund of your (ticket) costs?

Baggage

Frequently asked questions

Back to top
  • www.airfrance.com
  • www.skyteam.com