Home - logo KLM Royal Dutch AirlinesHome - logo Skyteam
Change country & language
CanadaCanada|
    We do everything we can to make your journey as comfortable as possible. However, if your KLM flight does not go according to plan, you may be entitled to a refund of costs or compensation.

    On this page:

     

    Request a refund or compensation?

    If you booked a flight on KLM.ca (only) more than 1 week before departure, you can apply for a refund within 24 hours after booking (in Canada only).

    Please send an e-mail to: refund.northamerica@klm.com, and mention your name, flight number, date, booking code. Also use ‘Customer First Program’ in the subject line. 

    If you paid via PayPal, please send an e-mail to: refund.northamerica@klm.com, and mention your name, ticket number and booking code. Please mention ‘PayPal’ in the subject line. 

    Please note: If you purchased your ticket from a travel agent, you should contact your travel agent. For tickets bought from an airline other than KLM, please contact that airline.   

    What should you request?In these cases:How do you request this?
    Refund of ticket costs
    • Your KLM flight was cancelled and you did not take an alternative flight or
    • If the conditions of your ticket allow for a refund or
    • In case of the death of a passenger or
    • In case of visa refusal

    Read more and request a refund 

    Please note: If you request a refund, all flights in your booking will be cancelled.

    Refund of extra option costs:

    • Extra comfortable seat
    • Extra baggage
    • Upgrade to Business Class
    • À la carte meal
    		Read on the option page about which situations are eligible for a refund.  

    Read more and request a refund  

    Compensation
    • Your KLM flight was delayed for more than 3 hours and
    • You were travelling to, from or through a European destination and
    • Your flight was not delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike

    Read more and request compensation 

     

    Back to top

    Check the status of your refund request

    Please note: Did you request compensation? Check the status of your application via KLM Customer Care.

    Back to top
    Baggage

    Frequently asked questions