Unaccompanied Minor service

Unaccompanied Minor service

With the Unaccompanied Minor service, you can rest assured that your child will travel alone safely. Reserving the service is mandatory for children aged 5 to 14 who are travelling alone. For children aged 15 to 17 the service is optional.

Our specially trained staff will accompany your child throughout their journey, even in the event of delays.

During a long transfer at Amsterdam Airport Schiphol, your child will stay in our Junior Jet Lounge. Here he/she can have soft drinks, and can enjoy computer games, films, books in various languages and a variety of toys.

We will keep you informed by telephone, e-mail and text message about any changes in your child’s flight schedule. At the end of the journey, we will personally accompany your child to the person you have authorised to collect him/her.

If your child’s journey means travelling with one of our partner airlines, be aware that our partners may have other rules for unaccompanied children. Please check with your travel agent or directly with the airline itself.

Book the Unaccompanied Minor service: contact KLM Telephone Reservations

Travel documents

Make sure that your child has all travel documents needed for its entire journey.

• All children travelling alone to or from Curacao (including children between 15 and 17 years old for whom no Unaccompanied Minor Service has been reserved) need to bring a written confirmation that they are allowed to travel, signed by parent(s) or legal guardian, and an identification document of a parent or guardian.
• If travelling to or from Thailand, children 16 years and younger travelling alone or with 1 parent only, need to bring a copy of his or her birth certificate, and a letter of consent to travel from the non-travelling parent(s).

Check your child’s required travel documents 

How it works

Book
You need to book the Unaccompanied Minor service before departure. You can book a flight for a child travelling alone and book the Unaccompanied Minor service via KLM Telephone Reservations or your travel agent. When booking the service, we will ask for details about your child and your contact information.

Check-in
Your child travelling alone can check in at the airport only, at least 2½ hours before departure. A parent or guardian aged 18 years or older must accompany the child to the check-in desk and stay at the airport until the child’s flight has departed. The adult must always bring a valid form of identification.

After check-in, you need to go to the KLM Service Desk to fill out and sign a Handling Advice form(PDF, 80KB) (in English only). This form authorises us to accompany your child during his/her journey. At Amsterdam Airport Schiphol, the KLM Service Desks are located at check-in counter row 8 (European flights) in Departure Hall 1 and at check-in counter row 16 (intercontinental flights) in Departure Hall 2. We recommend downloading the Handling Advice form, printing it out and filling out 3 copies and bring these, signed, with you to the airport.

Arrival
Upon arrival we will hand over your child to the person who was authorised in the Handling Advice form to collect him/her at his/her final destination. We will not hand over your child to anyone representing a company or organisation, so please enter an individual person’s name.

Download the Handling Advice form(PDF, 80KB) (in English only)

Read more about receiving flight information 

Costs

Regardless of the age of the child, the cost for the Unaccompanied Minor service is the price of an adult’s ticket, plus a service surcharge of EUR 50 for flights within Europe or EUR 75 for intercontinental flights. The surcharge is doubled for return tickets.

The supplement is automatically added to the total price of the ticket during the booking of the flight.