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Can I change or cancel my ticket?
You can change your travel dates and/or times if the fare conditions allow this and if your ticket was issued by KLM or AIR FRANCE. Tickets for babies, tickets for children travelling alone, and tickets for which you have requested a special service (such as assistance at the airport or on board) can only be changed by calling the KLM Service Centre.
If your flight is cancelled, we will contact you by phone and/or by e-mail and text message about any rebooking options.
Read more about fares and conditions
Contact the KLM Service Centre
Compensation and Refunds
How does it work? Change online
Simply log on to Manage my Booking to adjust your reservation yourself. If you have already checked in for your flight, you need to cancel check-in to be able to change your flight. Go to check-in online on KLM.com to cancel your check-in.
After logging on to Manage my Booking, you can view a list of alternative flights and, if applicable, the additional costs per flight. If you have a fully flexible ticket and you can change your reservation free of charge, you can change your ticket online as many times as you want.
If changing your reservation requires an additional fee, you can pay by credit card. It is not possible to cancel a ticket via Manage my Booking.
If you have reserved an Economy Comfort seat, a seat with extra legroom or a seat in a row of 2 and you change your travel dates and/or times online, you should reserve that seat type on the new flight. You may then request a refund for the costs of the seat on the original flight.
Other ways to change or cancel your ticket
- To change or cancel tickets which you booked directly on KLM.com, via a KLM ticket office or via the KLM Service Centre, please contact the KLM Service Centre.
- To change or cancel tickets booked via a travel agent, please contact the relevant travel agent.
