Home - logo KLM Royal Dutch AirlinesHome - logo Skyteam
Change country & language
ChinaChina - 中囯|
    KLM is looking for self-motivated team players for the following positions:

    On this page:

     

    Ground Operation Duty Manager – Beijing Station

    General description of duties and responsibilities:

    • The Ground Operations Duty Manager is responsible for the safety, security, service delivery and a/c handling process in his/her station for AF and KL and, where applicable third parties during his/her shift.
    • He/She will keep track of the quality levels and the targets agreed upon.
    • He/She will co-ordinate activities on his/her station towards the Station Manager, OAM (Logex) / General Manager and others vice versa.
    • The Ground Operations Duty Manager will deputise for the (Joint) Station Manager in case of his/her absence.

     

    Activities:

    • Control and monitor handling agent activity and results, both 'above' and 'below the wing'.
    • Coordinate various aspects of passenger and a/c handling with the agent.
    • Coach the handling agent.
    • Ensure that aircraft handling procedures are carried out as laid down in the applicable company manuals.
    • Coordinate with airport authorities, technical department, catering, cargo etc.
    • Take care of flight plan and/or provision of flight plan to the crew & briefing (when applicable).
    • Arrange various crew issues like transport, calling time of crew and other crew related matters.
    • Coordinate slot requests and overflight permission where applicable.
    • In case of 3rd party handling, coordinate activities with airline representatives.
    • Responsible for line maintenance activities in case of AF flights.
    • Ensure that decisions are made within established company standards.
    • Take care of/responsible for all service recovery and delay recovery activities in case of a disrupted flight, in co-ordination with the Station Manager.
    • Ensure minimum over-supply with respect too\ catering orders needed for a flight.
    • Report to superiors on a daily basis about flights and take care of regular flow of information on activities to superior.
    • Take care of various compensation payments to pax on request/behalf of Station Manager.
    • Assist Station Manager in administrative tasks like budgeting, reporting, invoice control.
    • Ensure proper compilation and storage of flight files according to local and company regulations.
    • Control and fill the malfunction and irregularity reports.
    • Maximize excess baggage & ticket revenue

     

    Main Interfaces

    Internal:

    • Station Manager
    • Deputy Station Manager
    • Ground Services Officer
    • Technical department, Catering, Cargo and Crew
    • CLC /CLD/ CCO / OCC

    External:

    • Handling Agents and Representatives
    • Passengers
    • Local Authorities
    • Airlines representatives in case of 3rd party handling

     

    Experience and competencies required:

    • Must have at least 2 years’ experience as station duty manager or 2 years’ experience in supervising ground handlers
    • Customer service orientation
    • Safety awareness
    • Communication
    • Good conflict management skills
    • Stress tolerance
    • Initiative
    • Excellent command of written and spoken Mandarin and English,

     

    Application process:

    If you are highly motivated and meet all the requirements and qualifications, please send your application (CV and cover letter in English + phone number) per E-mail to: mail.job.application.china@airfrance.fr.

    Applications, which do not meet all the requirements and qualifications,will not be considered.

    Back to top

    Ground Services Supervisor – Hangzhou Station

    General description of duties and responsibilities:

    • The Ground Services Supervisor is responsible for the safety, security, service delivery and a/c handling process in his/her station for AF and KL and, where applicable third parties during his/her shift.
    • He/She keeps track of the quality levels and the targets agreed upon. He/she will co-ordinate activities on his/her station towards the Station Manager, OAM (Logex)/General Manager and others vice versa.

     

    Key Responsibilities & Accountabilities

    • Control and monitor handling agent activity and results, both 'above' and 'below the wing'.
    • Coordinate various aspects of passenger and a/c handling with the agent.
    • Coach the handling agent.
    • Ensure that aircraft handling procedures are carried out as laid down in the applicable company manuals.
    • Coordinate with airport authorities, technical department, catering, cargo etc.
    • Take care of flight plan and/or provision of flight plan to the crew & briefing (when applicable).
    • Arrange various crew issues like transport, calling time of crew and other crew related matters.
    • Coordinate slot requests and over flight permission where applicable.
    • In case of 3rd party handling, coordinate activities with airline representatives.
    • Coordinate with line maintenance activities for both AF & KL flights.
    • Ensure that decisions are made within established company standards.
    • Take care of/responsible for all service recovery and delay recovery activities in case of a disrupted flight, in co-ordination with the Station Manager.
    • Ensure minimum over-supply with respect to catering orders needed for a flight.
    • Report to superiors on a daily basis about flights.
    • Take care of regular flow of information on activities to superior.
    • Take care of various compensation payments to pax on request/behalf of (Joint) Station/Service Manager.
    • Assist Station Manager in administrative tasks like budgeting, reporting, invoice control.
    • Ensure proper compilation and storage of flight files according to local and company regulations.
    • Control and fill the malfunction and irregularity reports.
    • Maximize excess baggage & ancillary revenues.

     

    Overall objectives

    • Optimize handling processes: steer and manage all handling activities (in case of self handling) and coordinate with the agents (in case of outsourcing) to ensure a timely, safe and efficient flight handling process.
    • Deliver excellent passenger service: responsible for all services related to all passenger handling activities incl. catering according to the AF and KL standards of safety, quality and customer satisfaction.
    • Support flight operations process: perform all supporting activities to ensure an efficient handling of flights for AF and KL and, where applicable, third parties.
    • Perform administrative tasks: perform administrative activities that support the actual handling of flights for AF and KL and, where applicable, third parties.

     

    Main Interfaces

    Internal:

    • Station Manager
    • Technical department, Catering, Cargo and Crew
    • CLC /CLD/ CCO / OCC

    External:

    • Handling Agents and Representatives
    • Passengers
    • Local Authorities
    • Airlines representatives in case of 3rd party handling

     

    JOB REQUIREMENTS & QUALIFICATIONS

    • Minimum. 2 years relevant working experiences at station
    • English: Fluent
    • Comparable to highest level of secondary education.
    • Thorough knowledge of the passenger handling process, aircraft handling process incl. cargo & technical process.
    • Will have to be trained to pass relevant licenses for aircraft handling and/or dangerous goods.
    • In possession of relevant licenses for aircraft handling and/or dangerous goods.
    • Knowledge of airport infrastructure. Languages: Fluent in Mandarin (oral/written) and English.

     

    Application process:

    If you are highly motivated and meet all the requirements and qualifications, please send your application (CV and cover letter in English + phone number) per E-mail to: mail.job.application.china@airfrance.fr.

    Back to top