24/7 service via social media

Do you have a question, comment or a request? Via Sina Weibo or WeChat and other social platforms we’re here for you day and night!

Contact us via Sina Weibo or WeChat

Post a quick message in Simplified Chinese on our WeChat timeline or ask a question via Weibo. We will do our very best to:
  • Respond to your question within the hour
  • Help with your request within a day

(Please share your personal details via private messages only)

Worldwide you can contact us 24/7 in Simplified Chinese and English. We are at your service on social media platforms such as Twitter, LinkedIn, Sina Weibo and WeChat.

What we can do for you

Via Sina Weibo, WeChat and other social media we can help you 24/7 with:

  • Booking or changing a flight
  • Check-in
  • Choosing your favourite seat on board
  • Ordering an à la carte meal
  • Arranging extra baggage

Or any other question – whether or not you have booked a flight with KLM.

KLM on Sina Weibo


KLM on WeChat