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KLM is looking for self-motivated team players for the following positions:

Ground Operation Duty Manager – Beijing Station

General description of duties and responsibilities:

  • The Ground Operations Duty Manager is responsible for the safety, security, service delivery and a/c handling process in his/her station for AF and KL and, where applicable third parties during his/her shift.
  • He/She will keep track of the quality levels and the targets agreed upon.
  • He/She will co-ordinate activities on his/her station towards the Station Manager, OAM (Logex) / General Manager and others vice versa.
  • The Ground Operations Duty Manager will deputise for the (Joint) Station Manager in case of his/her absence.

 

Activities:

  • Control and monitor handling agent activity and results, both 'above' and 'below the wing'.
  • Coordinate various aspects of passenger and a/c handling with the agent.
  • Coach the handling agent.
  • Ensure that aircraft handling procedures are carried out as laid down in the applicable company manuals.
  • Coordinate with airport authorities, technical department, catering, cargo etc.
  • Take care of flight plan and/or provision of flight plan to the crew & briefing (when applicable).
  • Arrange various crew issues like transport, calling time of crew and other crew related matters.
  • Coordinate slot requests and overflight permission where applicable.
  • In case of 3rd party handling, coordinate activities with airline representatives.
  • Responsible for line maintenance activities in case of AF flights.
  • Ensure that decisions are made within established company standards.
  • Take care of/responsible for all service recovery and delay recovery activities in case of a disrupted flight, in co-ordination with the Station Manager.
  • Ensure minimum over-supply with respect too\ catering orders needed for a flight.
  • Report to superiors on a daily basis about flights and take care of regular flow of information on activities to superior.
  • Take care of various compensation payments to pax on request/behalf of Station Manager.
  • Assist Station Manager in administrative tasks like budgeting, reporting, invoice control.
  • Ensure proper compilation and storage of flight files according to local and company regulations.
  • Control and fill the malfunction and irregularity reports.
  • Maximize excess baggage & ticket revenue

 

Main Interfaces

Internal:

  • Station Manager
  • Deputy Station Manager
  • Ground Services Officer
  • Technical department, Catering, Cargo and Crew
  • CLC /CLD/ CCO / OCC

External:

  • Handling Agents and Representatives
  • Passengers
  • Local Authorities
  • Airlines representatives in case of 3rd party handling

 

Experience and competencies required:

  • Must have at least 2 years’ experience as station duty manager or 2 years’ experience in supervising ground handlers
  • Customer service orientation
  • Safety awareness
  • Communication
  • Good conflict management skills
  • Stress tolerance
  • Initiative
  • Excellent command of written and spoken Mandarin and English,

 

Application process:

If you are highly motivated and meet all the requirements and qualifications, please send your application (CV and cover letter in English + phone number) per E-mail to: mail.job.application.china@airfrance.fr.

Applications, which do not meet all the requirements and qualifications,will not be considered.

Ground Services Supervisor – Hangzhou Station

General description of duties and responsibilities:

  • The Ground Services Supervisor is responsible for the safety, security, service delivery and a/c handling process in his/her station for AF and KL and, where applicable third parties during his/her shift.
  • He/She keeps track of the quality levels and the targets agreed upon. He/she will co-ordinate activities on his/her station towards the Station Manager, OAM (Logex)/General Manager and others vice versa.

 

Key Responsibilities & Accountabilities

  • Control and monitor handling agent activity and results, both 'above' and 'below the wing'.
  • Coordinate various aspects of passenger and a/c handling with the agent.
  • Coach the handling agent.
  • Ensure that aircraft handling procedures are carried out as laid down in the applicable company manuals.
  • Coordinate with airport authorities, technical department, catering, cargo etc.
  • Take care of flight plan and/or provision of flight plan to the crew & briefing (when applicable).
  • Arrange various crew issues like transport, calling time of crew and other crew related matters.
  • Coordinate slot requests and over flight permission where applicable.
  • In case of 3rd party handling, coordinate activities with airline representatives.
  • Coordinate with line maintenance activities for both AF & KL flights.
  • Ensure that decisions are made within established company standards.
  • Take care of/responsible for all service recovery and delay recovery activities in case of a disrupted flight, in co-ordination with the Station Manager.
  • Ensure minimum over-supply with respect to catering orders needed for a flight.
  • Report to superiors on a daily basis about flights.
  • Take care of regular flow of information on activities to superior.
  • Take care of various compensation payments to pax on request/behalf of (Joint) Station/Service Manager.
  • Assist Station Manager in administrative tasks like budgeting, reporting, invoice control.
  • Ensure proper compilation and storage of flight files according to local and company regulations.
  • Control and fill the malfunction and irregularity reports.
  • Maximize excess baggage & ancillary revenues.

 

Overall objectives

  • Optimize handling processes: steer and manage all handling activities (in case of self handling) and coordinate with the agents (in case of outsourcing) to ensure a timely, safe and efficient flight handling process.
  • Deliver excellent passenger service: responsible for all services related to all passenger handling activities incl. catering according to the AF and KL standards of safety, quality and customer satisfaction.
  • Support flight operations process: perform all supporting activities to ensure an efficient handling of flights for AF and KL and, where applicable, third parties.
  • Perform administrative tasks: perform administrative activities that support the actual handling of flights for AF and KL and, where applicable, third parties.

 

Main Interfaces

Internal:

  • Station Manager
  • Technical department, Catering, Cargo and Crew
  • CLC /CLD/ CCO / OCC

External:

  • Handling Agents and Representatives
  • Passengers
  • Local Authorities
  • Airlines representatives in case of 3rd party handling

 

JOB REQUIREMENTS & QUALIFICATIONS

  • Minimum. 2 years relevant working experiences at station
  • English: Fluent
  • Comparable to highest level of secondary education.
  • Thorough knowledge of the passenger handling process, aircraft handling process incl. cargo & technical process.
  • Will have to be trained to pass relevant licenses for aircraft handling and/or dangerous goods.
  • In possession of relevant licenses for aircraft handling and/or dangerous goods.
  • Knowledge of airport infrastructure. Languages: Fluent in Mandarin (oral/written) and English.

 

Application process:

If you are highly motivated and meet all the requirements and qualifications, please send your application (CV and cover letter in English + phone number) per E-mail to: mail.job.application.china@airfrance.fr.

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