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When it comes to finding the best KLM price online, you can count on KLM. If you find a lower fare online that applies for country of booking for the same KLM flight, itinerary and cabin, you can file a refund claim.

About our Best Price Guarantee

The Best Price Guarantee applies to the lowest available fares in economy class of KLM. It applies to all fares available to the general public, excluding the following:

  • Niche fares (e.g. corporate discount fares, military fares, student fares)
  • Airfares sold as part of a package
  • Fares where the carrier or itinerary details are unknown until after purchase.

Check out our fares 

When can I submit a claim?

If you find a lower fare online that applies for the country of booking for the same flight, itinerary and cabin that's at least CNY100 lower on the same day you purchase your klm.com ticket, you can file a claim.  If the claim is valid you will receive a Travel Credit Voucher (TCV) which you can use for future travel. Please make sure you file the claim on the same day as the purchase.

See our terms and conditions for more information 

How can I submit a claim?

A claim submittal form is available online. To submit this claim form, fill in all required fields and click 'Submit'. A KLM customer service representative will send you an e-mail regarding the validity of your claim. 

See our terms and conditions for more information 

Submit a claim 

Baggage

Frequently asked questions

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