Terms and conditions seat selection

If you want to reserve a regular seat or an extra comfortable seat type in Economy Class, here's what you need to know.

1. Regular seats and extra comfortable seats

1.1 ‘Extra comfortable seat’ means Economy Comfort seats, seats with extra legroom and Preferred seats. KLM’s extra comfortable seat types have various characteristics and do not necessarily always provide additional comfort, as this category includes regular seats that are most in demand for reservation.

1.2 ‘Regular seat’ means a regular Economy Class seat before check-in starts (to be reserved at a fee).

1.3 KLM provides extra comfortable seats in the Economy Class cabin. Delta Air Lines provides Delta Comfort + Seats in the Economy Class cabin. Reserving one of these seats, if available, involves an additional charge.

1.4 Flying Blue Elite members and SkyMiles Elite members can reserve certain extra comfortable seats and regular seats for free or at a discount.

1.5 We shall make reasonable efforts to meet your seat allocation request for an extra comfortable seat, regular seat or a Delta Comfort + Seat. However, we reserve the right to assign or reassign extra comfortable seats, regular seats or a Delta Comfort + Seats at any time, even after boarding of the aircraft, for operational, safety or security reasons. The final decision resides with the ground staff and the operating crew on the day of the flight. Please see below (3) for more information on refunds.

 

2. Requirements and qualifications

2.1 In order to utilize an extra comfortable seat, a regular seat or a Delta Comfort + Seat you represent and warrant that you possess the legal authority to enter into this agreement and subsequently to be bound by the terms and conditions of this agreement; and

2.2 You further represent that all information supplied by you in order to request a certain seat is accurate and that you will not make any speculative, false or fraudulent reservation. You further represent that you will only make reservations for yourself or for another person on whose behalf you are entitled to act and which person also complies with the requirements set out in paragraph 2.1.

2.3 When you selected to sit in the seats adjacent to the aircraft emergency exits, you have to be able to understand the safety instructions and to be capable of assisting in an emergency situation and therefore have strength, dexterity, full mobility and do not take any medication that can affect these qualities as required by applicable safety laws and regulations.

2.4 Please note that it is possible that during your flight other passengers could be seated opposite extra comfortable seats.

 

3. Refunds

3.1 In the event of an extra comfortable seat not being provided to you, you are entitled to a refund, representing the amount paid for the extra comfortable seats, for that specific part of the journey, in the following cases:

  • You request a refund of your ticket and your extra comfortable seat within 24 hours after booking both.
  • Your KLM flight was cancelled.
  • The type of aircraft or seat layout for your KLM flight changed and the same extra comfortable seat type was no longer available.
  • You missed your KLM intercontinental flight following a previous flight operated by KLM or another SkyTeam partner.
  • You did not use the extra comfortable seat because you changed your flight but the same type of extra comfortable seat was not available on the new flight.
  • We used our right to assign or reassign your extra comfortable seat either before or after boarding for operational, safety or security reasons. The final decision resides with the check-in staff and the operating crew on the day of the flight.

3.2 In the event of a regular seat not being provided to you, you are entitled to a refund, representing the amount paid for the regular seat, for that specific part of the journey, in the following cases:

  • You request a refund of your ticket and your regular seat within 24 hours after booking both.
  • Your KLM flight was cancelled.
  • The type of aircraft or seat layout for your KLM flight changed.
  • You missed your KLM intercontinental flight following a previous flight operated by KLM or another SkyTeam partner.
  • You have been moved to a seat with a different seat number in the same aircraft type.
  • You have been moved to a seat with the same seat number in different aircraft type (with different characteristics, e.g. window seat is now middle seat, or if you are not seated next to your travel partner anymore).
  • If you reserved a seat on a KLM marketed/operated flight but changed to a non-KLM marketed/operated flight.

3.3 You can request a refund by filling in a refund form .

3.4 In some occasions KLM will initiate a refund in case an extra comfortable seat or a regular seat was not honoured.

3.5 No refund will be made if you do not meet the above-mentioned criteria.

 

Miscellaneous

With this service, we offer you an extra comfortable seat, a regular seat or a Delta Comfort + Seat in Economy Class when and if available. No additional service or product elements are included other than the characteristics of the extra comfortable seat type. Some preferred seats are located in a row of only 2 seats, in which case seats cannot be fully reclined.