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E-ticket information

E-tickets are rapidly becoming the industry standard and are now available to most destinations served by KLM and our partners. Paper tickets are still available on request, but there will be a CNY200 surcharge to issue paper tickets on an e-ticket route.

Please refer to the Administration Fees table for detailed applicable charges at the bottom of this page.

E-ticket advantages

  • Fast. No need to pick up your ticket or wait for it in the mail. Once you’ve booked, you’re ready to go.
  • Safe. Your e-ticket can’t be lost or stolen. It stays safely stored in our computer at all times.
  • Simple. Just show identification to check in and you’re on your way.               
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Confirmation

In stead of a paper ticket, you’ll receive a “Trip Summary and Receipt” containing all important flight details and your e-ticket number. KLM (or your travel agent) will send this by e-mail, fax or post, depending on your country of residence. We recommend that you keep a copy of this with you while you travel. If an immigration officer asks to see a return ticket, your e-ticket confirmation must be shown.

Check-in

E-ticket holders may use Internet check-in in addition to all other KLM check-in options (telephone, self-service machine, airport desk). Click here to check in.

Distribution Fees
Administration Items Distribution Fees Charge
Air ticket reissuance, rerouting, upgrade to higher fare , date change *   20 EUR According to fares conditions, & pay the fare difference if any.
Ticket refund**20 EUR According to fares conditions, & pay the fare difference if any.
Lost ticket indemnity -80 EUR

*Fees will be waived for:
  • Customers who purchased their tickets via Air France KLM direct channels: Air France KLM Ticket Office, Call Centre, www.klm.com or www.airfrance.com 
  • Customers who purchased their tickets through Northwest and Kenya Airways direct sales channels
  • Infant Fares

** Fee is applicable for voluntary refund of fully unused tickets issued locally. Refund process can only be handled from the original issuing office. 

Note:
  • All payments can be settled by cash or international credit cards
  • All the charges or reissuance/rerouting are not refundable
  • Fees are received in local currency