KLM Passenger Services

The Passenger Services department takes care of supervising passengers when they check in, transfer or arrive at Schiphol. Service agents and gate agents carry out this job. Together with the cabin attendants and pilots on board the aircraft, they are the face of KLM. Because of this, they follow intensive training in areas like service and safety. 

More and more passengers are starting to check in for their flights using the Internet or the self-service check-in machines in the departures hall. They can then drop off their baggage at special baggage drop-off points. The service agents are at hand to answer questions or if people need any help using the check-in machines. You can also check-in at one of the desks. The service agents provide further assistance to travelers where necessary. Disabled people and children who are too young to travel alone sometimes need a helping hand. And the gate agents are there to help once passengers start boarding the aircraft. If the passengers have any questions or difficulties when transferring from one aircraft to another at Schiphol, they can approach the service agents and gate agents for assistance.

Passengers can also make use of the lounges. These are special areas at Schiphol where they can go to work in peace, get a drink or bite to eat, or read the paper, while waiting for their next flight. 

Special provisions for special passengers

For children traveling alone (also known as unaccompanied minors), there is a special Unaccompanied Minor Service. Children aged 5 to 11 can travel alone if they make use of this service. The children are accompanied to a special children’s waiting area known as the Junior Jet Lounge, where they can amuse themselves playing video games, watching films, reading books in a variety of languages and, of course, choosing from loads of different toys to play with. The service agents make sure that the children board their flights on time. The children also get extra attention throughout the journey. 

Passengers with a disability or who need medical attention can ask for special supervision. This is useful for people who have trouble walking – especially up flights of stairs – or need a wheelchair to get around. It is even possible for seriously ill people to be transported lying down. Blind people or passengers with impaired vision can also ask for assistance when it comes to finding their way around the airport and on the aircraft.