Healthy Travel
Personal service is an essential part of our product. Passengers experience this when booking their flight and while on board. This personal service includes our efforts to ensure healthy travel and to cater for passengers with special needs. More specifically, this takes the form of tips for inflight fitness and the services provided by the Travel Clinics of KLM Health Services.
Through KLM Health Services, we encourage our passengers to engage in healthy travel and to return home safe and sound. We feel that this is partly our responsibility. KLM Health Services informs travelers about the health risks associated with travel, near and far, and offers advice on precautions travelers can take. Travelers can contact KLM Health Services by telephone 24 hours a day, seven days a week. They can also obtain assistance at one of our clinics at Schiphol and in The Hague, Hilversum, and Rotterdam. All travelers are welcome at KLM Health Services, regardless of the airline they are flying with.
Provisions for the Disabled
KLM has special facilities for passengers with disabilities, making their trip as safe and comfortable as possible. If they so request, we assist them in getting on and off the plane. We have special wheelchairs designed to be used inside an aircraft. We also transport personal wheelchairs, wheeled walkers, mobility scooters, and other aids free of charge. Seeing-eye dogs are also permitted in the cabin free of charge, as long as no extra seat has to be reserved for the dog.
Fear of Flying
Our care for passenger wellbeing starts with people who would love to travel, but are afraid of flying. This can be a real handicap in a world where air travel is becoming increasingly important. KLM therefore teamed up with the University of Leiden to establish Stichting Valk (the Falcon Foundation), which helps people overcome their fear of flying. In some cases, insurance companies will cover all or part of program offered by the foundation.
Special Diets
We do everything we can to cater to special diets.
