Remark: Claims are handled according to the KLM General Terms and Conditions of Transport. The liability of airlines is set out in the Montreal Convention and supplementary protocols, on which the General Terms and Conditions of Transport are based. A printed copy of the Terms and Conditions of Transport is available from the Customer Relations department or from KLM travel agents. The most important Terms from the General Terms and Conditions of Transport are also listed in the ticket.This communication can be registred for research, however your anonimity is guaranteed
