Unaccompanied Minor service
With the Unaccompanied Minor service, you can rest assured that your child will travel alone safely. Reserving the service is mandatory for children aged 5 to 14 who are travelling alone. For children aged 15 to 17 the service is optional.
Our specially trained staff will accompany your child throughout their journey, even in the event of delays.
During a long transfer at Amsterdam Airport Schiphol, your child will stay in our Junior Jet Lounge. Here he/she can have soft drinks, and can enjoy computer games, films, books in various languages and a variety of toys.
We will keep you informed by telephone, e-mail and text message about any changes in your child’s flight schedule. At the end of the journey, we will personally accompany your child to the person you have authorised to collect him/her.
If your child’s journey means travelling with one of our partner airlines, be aware that our partners may have other rules for unaccompanied children. Please check with your travel agent or directly with the airline itself.
Make sure that your child has all travel documents needed for its entire journey.
- All children travelling alone to or from Curacao (including children between 15 and 17 years old for whom no Unaccompanied Minor Service has been reserved) need to bring a written confirmation that they are allowed to travel, signed by parent(s) or legal guardian, and an identification document of a parent or guardian.
- If travelling to or from Thailand, children 16 years and younger travelling alone or with 1 parent only, need to bring a copy of his or her birth certificate, and a letter of consent to travel from the non-travelling parent(s).
- If travelling alone from Mexico a child under 18 years needs to bring proof of parentage such as a birth certificate or legal order of custody. It also needs to bring a notarized statement of both parents or of its legal guardians, in Spanish. The statement is available on the website of the Mexican Immigration (INM) and will be valid for 180 days after validation.
How it works
You need to book the Unaccompanied Minor service at least 24 hours before departure. You can book a flight for a child travelling alone and book the Unaccompanied Minor service via KLM Telephone Reservations or your travel agent. When booking the service, we will ask for details about your child and your contact information. We recommend filling out a Handling Advice form(PDF, 394KB) (in English only) before calling us.
You can check in a child travelling alone online or at the airport. During online check-in, you will receive a check-in confirmation which you can print and exchange for a boarding pass at the check-in desk at the airport.
A parent or guardian aged 18 years or older needs to bring the child to the check-in desk between 2½ and 1½ hours before departure. At Amsterdam Airport Schiphol, this is desk 8 in Departure Hall 1 (European flights) or desk 16 in Departure Hall 2 (intercontinental flights). You need to bring a valid form of identification and stay at the airport until the child’s flight has departed.
To accompany your child during its journey, you need to authorize us by handing in a completely filled out and signed copy of the Handling Advice form (PDF, 394KB)(PDF, 394KB) at the desk. We recommend downloading and filling it out at home, and bringing 3 copies to the airport. You can also get this form at the KLM Service Desk (at Schiphol at the Axxicom assistance desk).p>
Upon arrival we will hand over your child to the person who was authorised in the Handling Advice form to collect him/her at his/her final destination. We will not hand over your child to anyone representing a company or organisation, so please enter an individual person’s name.
Download the Handling Advice form(PDF, 394KB) (in English only)
Regardless of the age of the child, the cost for the Unaccompanied Minor service is the price of an adult’s ticket, plus a service surcharge of EUR 50 for flights within Europe or EUR 75 for intercontinental flights. The surcharge is doubled for return tickets.
The supplement is automatically added to the total price of the ticket during the booking of the flight. Please note that below prices will be converted to local currency and that in some countries a local tax may be added.
|Service surcharge Unaccompanied Minor Service|
|* This applies only to 15 to 17 year olds. For unaccompanied children aged between 5 and 14 years the ‘non-stop’ surcharge applies.|