The Customer Care department handles comments and suggestions from passengers residing in the Nordic countries. Our department can be reached by telephone on weekdays from 09.00 to 16.00: +45 70 100 187. The department's fax number is +31 20 588 82 50.

For short questions please check "Ask a question" If you do not find an answer to your question, we kindly ask you to contact us by phone. 

If you would like to send us a complaint or compliment, or share your travel experiences with us, please fill out the form below. The fields marked with * are required and allow us to answer your E-mail efficiently. E-mails will only be handled if the form has been used. 

Upon receiving a confirmation you can rely upon us to answer your E-mail as soon as possible. Please do not send us any reminders.
For information about baggage claims, click here 
For information about the EU Regulations, click here 

Disclaimer

Claims are handled according to the KLM General Terms and Conditions of Transport. The liability of airlines is set out in the Montreal Convention and supplementary protocols, on which the General Terms and Conditions of Transport are based. A printed copy of the Terms and Conditions of Transport is available from the Customer Relations department or from KLM travel agents. The most important Terms from the General Terms and Conditions of Transport are also listed in the ticket.

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