We do everything we can to make your journey as comfortable as possible. However, if your KLM flight does not go according to plan, you may be entitled to a refund of costs or compensation.
Request a refund or compensation?
| What should you request? | In these cases: | How do you request this? | |
| Refund of ticket costs | - Your KLM flight was cancelled and you did not take an alternative flight or
- If the conditions of your ticket allow for a refund or
- In case of the death of a passenger or
- In case of visa refusal
| Read more and request a refund Please note: If you request a refund, all flights in your booking will be cancelled. | |
| Refund of extra option costs: - Extra comfortable seat
- Extra baggage
- Upgrade to Business Class
- À la carte meal
| Read on the option page about which situations are eligible for a refund. | Read more and request a refund | |
| Compensation | - Your KLM flight was delayed for more than 3 hours and
- You were travelling to, from or through a European destination and
- Your flight was not delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike
| Read more and request compensation | |
