Long-lost baggage

Submitting your claim

If your baggage has not been found after three days, please complete the Baggage Questionnaire and Inventory Form. You will find this form on our website, but we can also send you a paper version should you wish us to do so. The completed form should be submitted to us within 21 days of your arrival. We advise that you retain copies of all relevant documents, labels and tickets until your baggage has been found or until your report has been dealt with.  

Unfortunately, we are unable to accept forms that have been completed incorrectly or which are incomplete. The same applies for forms that we receive later than 21 days after arrival. 

Open the Baggage Questionnaire and Inventory Form (only available in English)
Contact Telephone Reservations 

Liability

In the conditions on your ticket, we stress our limited liability. If your baggage is lost, the amounts indicated will not be paid out automatically. These amounts refer to the maximum amount that could be paid out.  

You will be required to provide proof of loss for each claim. Airlines will not be liable for the loss of money, jewellery, silver, samples, business documents, electronic equipment or other valuable objects under any circumstances whatsoever. The same applies for fragile and perishable items.

Insurance

If your baggage is insured against loss, it will be more beneficial for you to submit a claim to your insurance company or credit card company, rather than to the airline. Most insurance policies cover loss on the basis of the value of the property, while a maximum per person is customary in the aviation industry.