About our Best Price Guarantee
The Best Price Guarantee applies to the lowest available fares in economy and business class of KLM. It applies to all fares available to the general public, excluding the following:
- Niche fares (e.g. corporate discount fares, military fares, student fares)
- Airfares sold as part of a package
- Fares where the carrier or itinerary details are unknown until after purchase.
When can I submit a claim?
If you find a lower fare online for the same flight, itinerary and cabin that's at least EUR 5 lower on the same day you purchase your klm.com ticket, file a claim and we'll send you a Travel Credit Voucher (TCV) for future travel in the amount of the price difference plus EUR 50 for each eligible ticket. The claim has to be filed on the same day as the purchase.
See our terms and conditions for more information
How can I submit a claim?
A claim submittal form is available online. To submit this claim form, fill in all required fields and click 'Submit'. A KLM customer service representative will send you an e-mail regarding the validity of your claim.
See our terms and conditions for more information
Submit a claim
