Article 6 to 10
ARTICLE 6. RESERVATIONS
1. RESERVATION REQUIREMENTS
(a) Unless reconfirmation is required in accordance with article 6 paragraph 7, the passenger has a Confirmed Reservation if the Ticket contains:
a) in the case of a paper ticket, a specification of the number, date and time of the flight and the notation “OK” in the appropriate space; or
b) in the case of an electronic ticket or paperless transport document, an indication that the reservation has been registered and confirmed.
(b) Special fares may have conditions which limit or exclude the passenger's right to change or cancel reservations.
2. TICKETING TIME LIMITS
If a passenger has not secured his ticket for his reservation within the time limit specified by Carrier, by either purchasing a ticket which indicates his reserved space or by having his previously issued ticket revalidated or reissued to reflect his reserved space, Carrier may cancel the reservation without notice.
3. PERSONAL DATA
To the extent the applicable law permits, the passenger
authorizes Carrier to retain any personal data which have been given to Carrier or its authorized agents for the purposes of making a reservation for carriage, for obtaining ancillary services, for operating baggage fraud detection
systems and ticket fraud prevention/detection systems, for facilitating immigration and entry requirements, and for making such data available to Government Authorities such as Customs and Immigration Authorities and Federal
and State Authorities, if they so require. Carrier is further authorized to transmit such data world wide for said pur-poses to its own offices, its authorized agents, other Carriers, the providers of ancillary services or Government Authorities, in whatever country they may be located. Carrier has implemented a Privacy Policy, details of which are available on Carrier’s web site (www.klm.com), or alternatively, will be sent to passenger upon request.
4. SEATING
Carrier will endeavour to honour advance seating assignments. Carrier reserves the right to change such seat assignments, even after boarding of the aircraft, for operational, safety or security reasons .
5. SERVICE CHARGE WHEN SPACE NOT OCCUPIED
Except in the case of travel on non-refundable fares a service charge may be payable by a passenger who fails to use space for which a reservation has been made.
6. COMMUNICATION CHARGES
The passenger may be charged for any communication expenses incurred by Carrier or its authorized agent as the result of a request by the passenger in connection with his reservation or carriage other than communication expenses incurred in securing his original reservation on a flight.
7. RECONFIRMATION OF RESERVATIONS
Carrier will advise the passenger when reconfirmation of onward or return reservations is required and how and when this should be done. If Carrier requires the passenger to reconfirm reservations, failure to comply with any such requirement will entitle Carrier to cancel the onward or return reservation. Should the passenger advise Carrier he still wishes to travel however, and should there be space available on the flight, Carrier will reinstate his reservations and transport the passenger. Should there be no space
available on the flight, Carrier will use reasonable efforts
to transport the passenger to his stopover or place of
destination.
8. CANCELLATION OF ONWARD RESERVATIONS
MADE BY CARRIER
If a passenger does not use a reservation and fails to advise Carrier, Carrier may cancel or request cancellation of any onward and/or return reservations. However, if the passenger advises Carrier in advance and provided the new fare as mentioned in article 3 paragraph 7(c) has been settled, Carrier will not cancel passenger’s subsequent flight reservation.
ARTICLE 7. CHECK-IN
In order to permit completion of any government formalities and departure procedures sufficiently in advance of flight departure, the passenger has to check in or to present himself at Carrier’s check-in location and boarding gate not later than the time that will be indicated by Carrier. If the passenger fails to check in or to present himself in time at Carrier’s check-in location or boarding gate, or appears improperly documented, Carrier is entitled to cancel the space reserved for the passenger and will not be obliged to delay the flight. Carrier will not be liable to the passenger for loss or expense due to failure of the passenger to comply with the provisions of this article.
ARTICLE 8. REFUSAL OF AND LIMITATION ON CARRIAGE
1.
Carrier may refuse carriage of the passenger and/or his
or her baggage or further carriage for reasons of safety and/or good order or if, in the exercise of its reasonable
discretion, Carrier determines that such action is necessary:
(a) in order to comply with any applicable laws, regulations or orders of any state or country to be flown from, into or over;
(b) because the conduct, age or mental or physical state of the passenger is, or reasonably seems to be, such as to:
(1) require special assistance of Carrier which Carrier cannot reasonably provide;
(2) cause discomfort or make himself objectionable to other passengers; or
(3) involve any hazard or risk to himself or to other persons or to property;
(c) because the passengers is drunk or under the influence of drink or drugs;
(d) because the passenger is, or appears to be in the unlawful possession of drugs;
(e) because the passenger has failed to observe any
reasonable instructions of Carrier, given in order to
ensure safe, efficient and comfortable carriage for all passengers or to enable Carrier otherwise to comply with its obligations towards any other passengers;
(f ) because the passenger has expressed himself in such a way or displayed such behaviour that doubt exists with respect to the safety to carry such person. Such expression or behaviour includes the use of threatening, abusive or insulting language towards ground staff or crew;
(g) because the passenger has refused to submit to
a security check by Carrier or by any airport or
government official;
(h) because the passenger is threatening to endanger or al-ready has endangered the safety of one or more persons, goods or the aircraft itself. Such threats include a hoax bomb threat ;
(i) because the applicable fare or any charges- or taxes payable has/have not been paid, or credit arrangements agreed between Carrier and the passenger have not been complied with;
(j) because the Custom and/or Immigration Authority or indeed any other government authority informed Carrier (either orally or in writing) that the passenger is not allowed to travel. This includes the situation in which Carrier has received a negative travel advice regarding the passenger from such Authority, for example in cases where the passenger is suspected of (intent to) drug smuggling.
(k) because the passenger does not appear to be properly documented;
(l) because the passenger may seek to enter a country through which he may be in transit, or for which he does not have a valid entry document;
(m) because the passenger may cause to destroy or loose,
either deliberately or otherwise, his documentation during the flight;
(n) because
i. the ticket presented by the passenger:
(1) appears to be invalid;
(2) appears to have been acquired unlawfully or to have been purchased from an entity other than the issuing carrier or its authorized agent;
(3) has been reported lost, stolen, fraudulent or otherwise suspicious;
(4) appears to be a counterfeit ticket;
(5) contains any flight coupon which appears to have been altered by anyone other than Carrier or its authorized agent, or has been mutilated, in which cases Carrier reserves the right to retain such ticket; or
(6) contains the first flight coupon for international travel which has not been used and the passenger commences his journey at any stopover or agreed stopping place, provided the new fare as mentioned in article 3 paragraph 7(c) has not been settled.
ii. the person presenting the ticket cannot prove
that he is the person named in the "NAME OF
PASSENGER" box, in which cases Carrier
reserves the right to retain such ticket.
(o) because the passenger has previously committed one of the acts or omissions referred to above, and Carrier has reason to believe that such conduct may be repeated.
(p) because the Immigration/Customs Authority and/or Carrier have/has notified the passenger in writing that Carrier would not at any time after the date of such notice carry the passenger on his flights, for a certain period or forever.
2.
No refund shall be given by Carrier where passenger is refused carriage on the basis of paragraph 1 (i, j and n).
3.
The passenger refused carriage or removed en route for
any other reasons specified in para-graph 1 of this article is entitled to an involuntary refund as provided hereinafter in article 11 paragraph 2.
4.
Carriage of unaccompanied children, pregnant women, or persons with illness, incapacitated persons or other people requiring special assistance shall only be performed subject to Carrier's prior consent. Women with an uncomplicated pregnancy over 36 weeks shall in any event not be carried; in case of a complicated pregnancy (such as carrying twins) this time limit shall be earlier, in consultation with Carrier. After having received Carrier’s prior consent such passengers shall not be subsequently refused carriage on the basis of such disability and/or special requirements.
5.
If the passenger fails to inform Carrier of a mental or
physical condition or incapacity within the meaning of article 8 paragraph 4, and as a result of that condition, Carrier diverts the aircraft to an unscheduled place of destination, Carrier is entitled to recover the reasonable costs of the diversion and other related costs from the passenger.
ARTICLE 9. BAGGAGE
1. ITEMS UNACCEPTABLE AS BAGGAGE
(a) It is forbidden that passengers carry in their baggage dangerous goods, such as:
(1) articles, liquids or other substances which are capable of posing a significant risk to health, safety or
property when transported by air, including (but not limited to) explosives, compressed gasses and/or aerosoles, flammable liquids,corrosives, oxidizing materials, radioactive materials, magnets, materials that are easily ignited, poisonous, offensive or irritating substances, and any further items specified in the Technical Instructions for the Safe Transport of Dangerous Goods by Air of the International Civil Aviation Organization (ICAO) and the Dangerous Goods Regulations of International Air Transport Association (IATA). Further information on this subject is available from Carrier on request.
(2) items, the carriage of which is prohibited by applicable laws, regulations or orders of any state to be flown from, to or over;
(3) articles which in the opinion of Carrier are unsuitable for carriage by reason of their character, weight, size, shape or smell;
(4) live animals, except as provided for in paragraph 10 of this article.
(b) Firearms, replica of weapons, ammunition and weapons such as antique firearms, swords, knives and similar items shall not be accepted for carriage, unless carried as cargo or checked baggage and provided Carrier's prior approval has been obtained, and can be proven by the passenger.
(c) Additional information on prohibited items which may not be carried as hand baggage, such as pointed/edged weapons and sharp objects, blunt instruments and
lighters, can be obtained from Carrier.
(d) Carrier shall not be liable for damage which is the result of any dangerous goods referred to in subparagraphs (a) and (b) of this paragraph; such goods are passengers sole responsibility and any damage resulting from such goods is for the account and risk of the passenger.
2. RIGHT TO REFUSE BAGGAGE
Carrier will refuse carriage as baggage of any item specified in paragraph 1 of this article and may refuse further carriage of any baggage on discovering that it consists of or includes any such item. Carrier has no obligation to take refused
baggage and/or articles in custody. If baggage and/or articles are taken in custody other than as checked or unchecked baggage, Carrier does not accept any liability there for, except in case of Carrier’s wilful misconduct or gross negligence.
3. RIGHT OF SEARCH
Carrier may request the passenger to permit a search, x-ray or other type of scan to be made of his person and his baggage, and may search or have searched the passenger's baggage in his absence if the passenger is not available, for the purpose of determining whether or not he is in possession of or whether his baggage contains any item named in paragraph 1(a) of this article or contains any arms, weapons or ammunition in respect of which paragraph 1(b) of this article has not been complied with, for tracing purposes or for reasons of safety and security, and in order to ensure that provisions in respect of baggage are complied with. If the passenger is unwilling to comply with such request, Carrier may refuse to carry the passenger or baggage. In the event an x-ray or other scan causes damages to the passenger or his baggage, Carrier shall not be liable for such damage except in case of Carrier’s wilful misconduct or gross negligence.
4. CHECKED BAGGAGE
(a) Upon delivery to Carrier of baggage to be checked, Carrier shall take custody thereof.
Carrier will there upon issue a baggage identification tag for each piece of checked baggage.
(b) Carrier may refuse to accept baggage as checked baggage unless it is properly packed in locked suitcases or other suitable containers to ensure safe carriage with ordinary care in handling. Carrier has no obligation to take refused baggage and/or articles in custody. Carrier shall not be liable for damage to baggage and/or articles which have been taken in custody by Carrier other than as checked or unchecked baggage, unless such damage is the result of Carrier’s wilful misconduct or gross negligence.
(c) The passenger shall not include in checked baggage
fragile or perishable items, valuable items, money, keys, jewellery, electronic equipment such as laptops, pocket computers etc., cameras, cellular telephones, negotiable instruments, business documents, securities, medications, medical documents, passports and other identification documents or samples.
(d) Prior to acceptance the passenger shall affix exterior identification to the baggage showing his family name and initials and permanent address/place of residence. If the passenger is not willing to do so, Carrier may refuse carriage of the passenger and baggage.
(e) For passengers convenience and for reasons of safety, Carrier undertakes to use reasonable efforts to carry checked baggage on the same aircraft as the passenger. Checked baggage not so carried will subsequently be delivered to the destination airport of the passenger as soon as reasonably possible. At Carriers sole discretion it may decide to deliver the baggage at passenger’s place of residence, unless applicable law and/or Customs and/or Airport Authorities require the passenger to be present for customs clearance.
(f) If at the request of passenger carriage in accordance with the contract of carriage is not provided, and as a result, passenger’s baggage must be offloaded and/or rerouted, the applicable (service) charges must be paid by passenger.
5. FREE BAGGAGE ALLOWANCE
Depending on the baggage allowances applicable to the
different classes of travel, passengers may carry a certain amount of baggage free of charge. The free baggage allowance will be shown in passenger’s tickets, or in the case of an electronic ticket, in the itinerary and receipt. Depending on the route to be flown, this amount is based either on the weight of the baggage (the "weight system") or a combination of weight, size and number of pieces (the "piece system"). More information is available at the offices of Carrier and its authorized agents, and on Carrier’s web site (www.klm.com).
6. EXCESS BAGGAGE
(a) The carriage of baggage in excess of the free baggage allowance is subject to a charge. Details concerning this charge are available at the points of sale of Carrier and its authorized agents, and on Carrier’s web site (www.klm.com).
(b) Unless advance arrangements for its carriage have been made with Carrier, Carrier may carry on later flights baggage which is in excess of the applicable free allowance and for which the applicable charge has been paid.
7. EXCESS VALUE DECLARATION AND CHARGE
(a) A passenger may declare a value for checked baggage in excess of the applicable liability limits. If the passenger makes such a declaration, Carrier may charge a supplementary sum, which is to be paid by passenger. This sum shall be based on a tariff which is related to the additional costs involved in transporting and insuring the baggage, over and above those costs for baggage valued at or below the liability limit. The tariff shall be made available to passenger upon request at the points of sale of Carrier and its authorized agents
(b) Carrier will accept only an excess value declaration on checked baggage on its own flights.
8. UNCHECKED BAGGAGE
(a) Baggage which the passenger carries on to the aircraft must fit under the seat in front of the passenger or in
an en-closed storage compartment in the cabin that is available for use by the passenger. Unchecked baggage must also comply with Carrier’s further regulations and must fit the maximum dimensions and the maximum weight as specified at the airport. Any instruction given by Carrier in this respect shall be followed by the
passenger. Items other than the kind or in excess of a number as specified in the ticket cover and/or by Carrier and items determined by Carrier to be of excessive weight or size or considered unsafe for any reason will not be permitted in the cabin and will further be regarded and handled as checked baggage. Due to the operation by Carrier of smaller aircraft on regional flights, storage space on such aircraft is restricted. Should a journey involve one or more of Carrier’s regional flights, the passenger may be asked to surrender (a part of) his unchecked
baggage on these flight(s). This baggage will then further be regarded and handled as checked baggage.
(b) Objects which the passenger considers not suitable for carriage in the cargo compartment (such as delicate musical instruments and the like) will only be accepted for
carriage in the cabin compartment if due notice has been given in advance and permission granted by Carrier. The carriage of such objects may be charged for separately.
9. COLLECTION AND DELIVERY OF BAGGAGE
(a) It is the passenger's responsibility to collect his baggage as soon as it is available for collection at places of destination or stopover. Should the passenger not collect
it within a reasonable time, Carrier may charge the
passenger a storage fee.
(b) Only the bearer of the baggage identification tag delivered at the time the baggage was checked is entitled to collect his baggage.
(c) Acceptance of baggage by the bearer of the baggage identification tag without complaint at the time of
delivery is prima facie evidence that the baggage has been delivered in good condition and in accordance with the contract of carriage.
10. ANIMALS
(a) Carriage of dogs, cats, domestic birds and other pet
animals is subject to Carrier’s explicit approval upon reservation. It is contingent on the animals being
properly crated and accompanied by valid health
and vaccination certificates, entry permits, and other documents (including but not limited to certificates,
passports and/or other proof of identification) required by countries of entry or transit. Carrier reserves the
right to determine the manner of carriage and to limit the number of animals which may be carried on a flight.
(b) If accepted as baggage, the animal together with its
container and food carried, shall not be included in the free baggage allowance of the passenger but constitute excess baggage, for which the passenger shall pay the applicable rate.
(c) Animals, trained to assist governmental officials, rescue teams or handicapped persons, and accompanying such passengers, will be carried free of charge, together with containers and food, in addition to the applicable free baggage allowance.
(d) Acceptance for carriage of all animals is subject to the condition that the passenger assumes full responsibility for such animal and the necessary permits and certificates, or the like. Carrier shall not be liable for injury to or loss, delay, sickness or death of such animal in the event that it is refused entry into or passage through any country, state or territory, unless such damage has been caused by Carrier's wilful misconduct or gross negligence.
ARTICLE 10. SCHEDULES
1.
Except in case of Carrier’s wilful misconduct or gross negligence, Carrier shall not be liable for errors and omissions in timetables, in other published schedules, or on its web site.
2.
Passenger is responsible to provide KLM with his contact details and/or contact address through which he may be contacted in the event of changes to the flight schedule(s).