Terms and Conditions
Guarantee requirements: In order to qualify for a refund under this guarantee, the claim must satisfy all Terms and Conditions of the Best Price Guarantee (BPG) and be submitted in compliance with the claim processing procedures detailed below.
All claims must be made by midnight Greenwich Mean Time (GMT) of the same day on which the KLM ticket is purchased.
KLM and not the passenger submitting the claim must be able to verify the lower online published price at the time of claim and confirm that the lower price does not exist on klm.com.
Any supplementary evidence submitted by the passenger will not be accepted.
BPG is valid only for lower prices found online for the exact same flight, exact itinerary, exact booking class, found on the same day as the original klm.com online purchase. In this situation the total fare shall include all applicable taxes and surcharges except the credit card surcharge and booking fee.
Prices must be in the same cabin (World Business Class/ Select Class or Economy), and for the exact same flights that carry the same fare restrictions (including fare conditions whether or not tickets are refundable or changeable)
Tickets must be sold in the UK over the internet in GBP currency. The website advertising the lower online fare must provide the capability to book that fare in GBP. Websites showing fares but not providing the capability to book them will not be considered applicable for a refund.
BPG applies only to tickets purchased with a UK billing address. Furthermore, the lower price on the other website must be bookable with this billing address.
The claim will only be accepted if the request is made by the same person who is mentioned on the KLM ticket. The BPG applies only to itineraries wholly operated and marketed by KLM with the outbound flight originating in the UK.
Submitting a claim:
A claim form is available at www.klm.com. To submit this claim form, fill in all required fields and click 'Submit.' a KLM Customer Servicedesk agent will contact you via e-mail. We reserve the right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete information.
All claims must be made by midnight GMT on the same day the original klm.com ticket is purchased. Claims may not be made through any other KLM form or phone number.
Guarantee exceptions: The Best Price Guarantee does not apply to:
a.) Unpublished prices that are not available to the general public. Prices not available to the general public include, but are not limited to, corporate discount fares, meetings and conference fares, wholesaler fares and other discount fares.
b.) Package fares - fares sold as part of a travel package.
c.) Fares where the carrier or itinerary details are unknown until after purchase and other discount fares.
d) KLM fares found advertised in offline media.
If the claim meets all the Terms and Conditions of the BPG, a refund of the difference between the purchase cost on klm.com and the cost of the cheaper online fare, will be credited to the customer within 28 days of the claim having been verified by KLM to the holder of the credit or debit card that was used to pay for the booking at klm.com.
The refund of the difference between the purchase cost on klm.com and the total cost of the cheaper online fare is the sole and exclusive compensation that will be made to qualified claimants who show that KLM failed to meet its Best Price Guarantee.
KLM reserves the right to terminate this offer at any time without notice