Check in online

How does online check in work?

• Log in
  Enter the e-ticket number or the booking code you received after making your reservation.
  
• Step 1 – Your information
  After logging in, you will get access to your information. Here you will see the flights for which you can check in and the names of your fellow passengers. You can then select the flights for which you want to check in. You can do this just for yourself or you can also indicate the names of fellow passengers that you want to check in for these flights.
  When travelling to the United States, you will also have to fill in your passport information and the address at which you will be staying first.
  
• Step 2 – Seat and baggage
  While checking in online, you can buy a seat in the Economy Comfort zone, a seat with extra legroom or a seat in a row of 2, if available.  

• Step 3 – Print documents
  At this point, you are checked in and can now print out your boarding pass. If you don’t have a printer, you can e-mail the boarding pass to someone who can print the boarding pass for you. You could also print it out at a self-service check-in machine at the airport.
  For many routes, you can also request having an electronic boarding pass sent to your smartphone, PDA, Blackberry or mobile phone with Internet access. The text message or e-mail you receive will include all the flight information and a barcode that you can have scanned at the airport.

  Some airports do not allow you to print out your boarding pass yourself. If this is the case at the airport from which you are departing, you will be given the option of printing out a confirmation document. You can then use this confirmation document to collect your boarding pass at the check-in counter at the airport.
  If you have paid for taking along extra baggage, you can print out a confirmation for this.

  Dropping off check-in baggage at the airport
  Once you are checked in, all you have to do before departure is to drop off your baggage at a baggage drop-off point at the airport. For European flights, you can drop off your baggage at the airport up to 30 minutes before departure. For intercontinental flights, this can be done up to 60 minutes before departure.

  Cancelling a check-in
  Once you have checked in, you can cancel your check-in for such reasons as wanting to book a later flight.

  To find your reservation at our website, simply enter your e-ticket number or booking code. As soon as you have located your information, you can cancel your check-in. To book a later flight, you can call Telephone Reservations.

Contact KLM Telephone Reservations 

When can you use online check in?

You can use online check in:

• if you have an e-ticket, and
• whether or not you have hold baggage. 

If your trip begins with one of the following flights:

• All flights operated by KLM;
• All KLM flights operated by Air France, Delta Airlines, VLM and Kenya Airways;
• All KLM flights operated by Alitalia, Malev Hungarian Airlines, Ukraine International Airlines and Aer Lingus when departing from Amsterdam. (Your booking confirmation shows which airline is operating your flight.) 

For most flights, you can use check in online from 30 hours to 1 hour before departure.
When your return flight will be made within 24 hours of the departure of your outward flight, you can check in immediately for your return flight.

Exceptions:

• For the following flights, you can check in between 24 hours and 1 hour before departure
  • Flights from Amsterdam and other airports in Europe to destinatinos in the United States;
  • Delta Airlines flights from London Heathrow, Paris (CDG), Frankfort, Düsseldorf and Brussels to   the United States.
• When you fly from Amsterdam to Mumbai, you can use online check-in from 10 hours to 1 hour before departure.

  Passengers who cannot use online check in:

• Children aged 5 to 11 travelling without a person at least 18 years of age who is listed on the same reservation;
• Passengers who have requested assistance and who are travelling without a person at least 15 years of age who is listed on the same reservation;
• Passengers who are departing from airports which do not provide the option of online check-in.   

In these cases, you should check in at the airport.

Important

Check in online
Not all airports permit check-in online. In such a case, you can check in at a self-service check-in kiosk or at the airport’s check-in counter.

Check our list of airports with facilities for check in online 

Travelling to the United States
As a result of immigration, security and airport limitations, some airports do not allow the printing of your own boarding pass prior to departure. In this case, you can check in at a self-service check-in machine or at the check-in counter at the airport.

Please check our information about travelling to the United States 

Travelling from the Unites States
If you travel from the United States, you can use the online check in facility at the Delta Airlines website.