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E-ticket information

E-tickets are rapidly becoming the industry standard and are now available to most destinations served by KLM and our partners. Paper tickets are still available on request, but there will be a EUR20 surcharge to issue paper tickets on an e-ticket route.

Please review all the applicable charges at the bottom of this page.

E-ticket advantages

  • Fast. No need to pick up your ticket or wait for it in the mail. Once you’ve booked, you’re ready to go.
  • Safe. Your e-ticket can’t be lost or stolen. It stays safely stored in our computer at all times.
  • Simple. Just show identification to check in and you’re on your way.                     
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Confirmation

In stead of a paper ticket, you’ll receive a “Trip Summary and Receipt” containing all important flight details and your e-ticket number. KLM (or your travel agent) will send this by e-mail, fax or post, depending on your country of residence. We recommend that you keep a copy of this with you while you travel. If an immigration officer asks to see a return ticket, your e-ticket confirmation must be shown.

Distribution Fees
Administration ItemsFare differenceCharge
Air ticket reissuance, rerouting, date change, upgrade to higher fare*According to fare conditions & pay the fare difference if any. 20 EUR
Ticket refund**According to fare conditions & pay the fare difference if any. 20 EUR
Lost ticket indemnity fee--80 EUR
Issuing paper ticket instead of electronic ticket--20 EUR
Ticketing fee for reservation at KLM Ticket Office--20 EUR

*Fees will be waived for: 

  • Customers who purchase directly their tickets via following Air France KLM direct channels: Air France KLM ticket offices or call centres, www.airfrance.com or www.klm.com
  • Customers who purchased their tickets through Northwest or Kenya Airways direct sales channels
  • Infant Tickets  

**Fee is applicable for voluntary refund of fully unused tickets locally issued. Refund process can only be handled from the original issuing office.

Note:
  • The above fees are applicable to all customers
  • All payments can be settled by cash or international credit cards
  • All the charges of reissuance/rerouting are not refundable
  • The above fees are subject to government approval
  • Fees are received in local currency