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    When you book a flight with KLM you agree to our general conditions of carriage for passengers and baggage. You can use the three links at the bottom of the page to read all the articles.

    Contents

    For easy reading, you can download and save the full version of the General Conditions of Carriage(PDF, 273KB).

    Article 1 Definitions 
    Article 2 Scope of Application 
    Article 3 Tickets 
    Article 4 Fares, Fees, Taxes and Charges  
    Article 5 Reservations
    Article 6 Personal Data
    Article 7 Special Assistance
    Article 8 Check-in and Boarding
    Article 9 Refusal and Limitation of Carriage
    Article 10 Baggage 
    Article 11 Schedules
    Article 12 Delays and Cancellation of Flights  
    Article 13 Denied Boarding and Downgrading
    Article 14 Refunds
    Article 15 Conduct Aboard Aircraft 
    Article 16 Provisions for Ancillary Service
    Article 17 Successive Air Carriers
    Article 18 Administrative Formalities 
    Article 19 Liability for Damage
    Article 20 Time Limitation on Claims and Action

    Article 1 - 5  
    Article 6 - 10  
    Article 11 - 15  
    Article 16 - 20