By visiting KLM.com you accept the use of cookies. Read more about cookies.

In some cases, you can request a refund of the cost of such extra options as seats or meals for which you paid an additional fee.

Refund of extra option costs

It may take up to 4 weeks to handle your refund request. The refund will be made in the same currency and with the same payment method as used to purchase your extra option.

If you purchased your ticket from a travel agent, you must contact your travel agent. For tickets bought from an airline other than KLM, please contact that airline.

Request a refund

Extra paid options

Seats

If you booked a seat in the Economy Comfort zone, a seat with extra legroom or a preferred seat, we will refund the cost in the following cases:

  • Your KLM flight was cancelled.
  • The type of aircraft or seat layout for your KLM flight changed.
  • You missed your KLM intercontinental flight following an earlier flight operated by KLM or another SkyTeam partner.
  • You did not use the seat because you changed your KLM flight and bought the same type of extra comfortable seat on board the new flight
  • You did not use the seat because you changed your flight but the same type of extra comfortable seat was not available on the new flight


Request a refund for an extra comfortable seat

Read the Terms and Conditions for Economy Comfort seats 
Read the Terms and Conditions for seats with extra legroom 
Read the Terms and Conditions for preferred seats 

Do you have a complaint about a defective seat? Please contact KLM Customer Care.

Second seat for passengers of size

If you reserved a second adjacent seat for a passenger of size, you can request a refund of the costs for the second seat in the following cases:

  • On departure, another seat was available in the same travel class on your flight.
  • The type of aircraft or seat layout for your flight changed.
  • Your seat or the adjacent seat for which you paid was defective.


Request compensation using this form 

Pre-purchased extra baggage

Did you lose bags that were in your standard baggage allowance? Read more about reporting, tracing, and requesting compensation for lost baggage.

If you purchased extra baggage on top of your standard allowance, you are entitled to a refund of these extra baggage costs in the following cases:

  • You were rebooked onto a flight not operated by KLM.
  • Your pre-purchased baggage was lost (not just delayed).


Read the Terms and Conditions for pre-purchased extra baggage 

Upgrade to Business Class

If you purchased an upgrade to Business Class, you are entitled to a refund in the following cases:

  • Your flight was cancelled.
  • The type of aircraft or seat layout of your flight changed.
  • You missed your KLM intercontinental flight after an earlier flight operated by KLM or another SkyTeam partner. 
  • You were assigned a seat in Economy Class.

                                       
Read the Terms and Conditions for an upgrade to Business Class 

If you purchased your upgrade at the airport or on board, request compensation using this form.

À la carte meal

We will refund the cost of an à la carte meal in the following cases:

  • Your KLM flight was cancelled or you were rebooked to another flight.
  • The à la carte meal you ordered was not available on your KLM flight.
  • You bought an upgrade to Business Class.


Read the Terms and Conditions for à la carte meals 

 

CO2 ZERO

We will refund the cost of your CO2 compensation if your flight was cancelled and you did not take an alternative flight.

Request a refund

Extra paid options

Customer Support

Frequently asked questions

Back to top
  • www.airfrance.com
  • www.skyteam.com