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お知らせ Information

KLM Japan, 24 April 2015. 2015年4月24日 




To passengers departing from Kansai Airport

Due to congestion issues in the departure formalities at KIX airport, it is recommended to arrive at the airport at least 2h30 before departure and to proceed to security screening as soon as possible after check-in, especially during Golden Week.





  • コールセンター
      通常営業 09:00-18:00(平日)09:00-17:30(土日)

  • フライングブルー
      通常営業 08:00-19:00(月~土)09:00-17:00(日)

  • 日本支社(東京)セルフサービスカウンター

Opening hours during Golden Week Holidays

Please find below the information on KLM Japan opening hours during Golden Week Holidays.

Call Center: 
Opening hours: Mon-Fri 09:00-18:00 Sat, Sun 09:00-17:30 

*Payment with bank transfer will not be available between April 29th - May 6th at Call Center.
If you wish to make payment with bank transfer, please make a reservation after this holiday period and contact us .

Flying Blue Customer Service Center: 
Opening hours: Mon-Sat 08:00-19:00 Sun 09:00-17:00

Tokyo Office Self Service Counter:
Closed: April 29th, May 1st, May 2nd, May 3rd, May 4th, May 5th, May 6th 

Please click here for contact details


受託手荷物(お預け手荷物)の許容量の変更について (2015年1月16日 改定)





New baggage policy in Economy class cabin for all flights originating from Japan with tickets issued in Japan (updated on 16 January 2015)

As of 2 February 2015, the new allowance on Air France KLM flights from and to Japan will be 2 baggage items instead of 1 in Economy class, with a maximum weight of 23kg each.   

This new rule applies to all tickets issued in an Air France KLM direct point of sale or travel agent in Japan, on and after 2 February 2015. 

In Premium Economy the baggage allowance remains 2 baggage items weighing up to 23kg each. In Business Class 2 baggage items weighing up to 32kg each, and in La Première First, 3 baggage items weighing up to 32kg each at no extra charge.

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