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お知らせ Information

KLM Japan, December 08th, 2014. 2014年12月8日 




  • コールセンター
      通常営業 09:00-18:00(平日)09:00-17:30(土日)

  • <振込み決済に関して>


  • フライングブルー 
      通常営業 08:00-19:00(月~土)09:00-17:00(日)

  • 日本支社(東京)セルフサービスカウンター
    • ※申し訳ございませんが、2014年12月20日(日)から2015年1月4日(日)の間は発券期限の関係上 TDC(トラベル・ディスカウント・サーティフィケート)等を   利用した航空券購入手続きを承ることができません。TDC等の利用をご希望の場合は 2015年1月5日(月)以降に   ご予約の上、手続きをお取りいただきますようお願い申し上げます。

    • 各窓口のお問合せ先はこちらから


Opening hours during Year-End and New Year Holidays

Please find below the information on KLM Japan opening hours during Year-End and New Year Holidays. 

Call Center: 
Opening hours:          Mon-Fri 09:00-18:00        Sat, Sun 09:00-17:30
Closed on:                 January 1st

    *Payment with bank transfer will not be available between December 20th - January 4th at Call Center.
      If you wish to make payment with bank transfer, please make a reservation after this holiday period and contact us .


     *Payment with TDC/TCV will not be available between December 20th - January 4th. If you wish to use TDC/TCV, 

      please make a reservation after this holiday period and contact us.

Flying Blue Customer Service Center: 
Opening hours:          Mon-Sat 08:00-19:00        Sun 09:00-17:00
Closed on:                December 25th, January 1st

Tokyo Office Self Service Counter: 
Closed: Sat, Sun, Holidays, December 25th, December 20th - January 4th 

Please click here for contact details


受託手荷物の許容量の変更について (2014年2月14日 改定)






Information of new baggage policy in Economy Class (updated on February 14th, 2014)

New baggage policy in Economy class cabin for all flights originating from Japan with tickets issued in Japan.

As of April 1st, 2014, the new allowance on KLM flights from and to Japan will be 1 baggage item in Economy class , with a maximum weight of 23 kg.

This new rule applies to all tickets issued in an KLM direct point of sale or travel agent in Japan, as of April 1st, 2014.

In Business Class 2 baggage items weighing up to 32 kg each at no extra charge.

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