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The best price guarantee applies to all fares that are available to the general public. If you find a lower fare online for the same KLM flight, itinerary and cabin, you can file a refund claim.

Guarantee requirements

Guarantee requirements: For a claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted in compliance with the Claims Processing procedures. All claims must be made by midnight Eastern Africa Time (EAT) of the same day on which the ticket is booked. KLM must be able to verify the lower online published price at the time of claim and that the lower price does not exist on klm.com. Other methods of verification (e.g., fax, phone, screen prints) are not eligible. Guarantee is valid only for lower prices found online for the exact same flight, exact itinerary, exact cabin, and exact same class of service and booked on the same day as the original klm.com online reservation. All Best Price Guarantee claims submitted between Friday 17.00 and Monday 08.30 will be handled on Mondays provided that the exact quote is still available through the alternative website. Prices must be in the same cabin (World Business Class or Economy Class), and for the exact same flights that carry the same price restrictions. Tickets purchased must be from point of sale Kenya and purchased at klm.com Kenya website only. Guarantee applies only to tickets purchased with a Kenya billing address. Furthermore, the lower price on the other website must be bookable with this billing address and be in the same currency as the price of the ticket booked at klm.com Kenya website. Guarantee applies only if the request is made by the same person as is mentioned in the booking. The guarantee applies only on itineraries wholly operated and marketed by KLM.

 

Claim form processing

Claim form processing: A claim submittal web form is available on www.klm.com . To submit this claim form, fill in all required fields and click 'Submit.' Someone from KLM Reservations will contact you via e-mail. We reserve the right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete information. All claims must be made by latest midnight EAT on the same day the original klm.com ticket is booked. Claims may not be made through any other KLM form or phone number. Claims will not be honored should the original booking made at KLM.com not be paid in full.

 

Guarantee exceptions:

The Best Price Guarantee does not apply to:
a.) Unpublished prices that are not available to the general public. Prices not available to the general public include, but are not limited to, corporate discount fares, group fares, and other discount fares.
b.) Package fares. Airfares sold as part of a travel package.
c.) Fares where the carrier or itinerary details are unknown until after purchase and other discount fares.
d.) Differences of less than $50.

Other conditions: KLM reserves the right to terminate this offer at any time without notice.

Disclaimer: Under no circumstances will KLM Royal Dutch Airlines be liable for any expenses incurred following the cancellation of a booking, and for all bookings made on a website other than KLM.com Kenya.

 
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Frequently asked questions

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