Assistance, checklist and medical forms

If you would like to use our special facilities, please take the following into consideration:

• Book your flight at least 48 hours in advance and specify your personal needs (special meals can be requested up to 24 hours* before departure).
• If your flight is operated by one of our partner airlines, check with 0800 KLMCARES about what services and facilities our partners offer.
• If required, have your physician fill out a Medical Information Form (see below) and return it to us no later than 48 hours before departure.
• Check in half an hour before the normal check-in time. (If you are using an electrically powered wheelchair, please check in one hour earlier.)
• Make sure you are present at the gate at the time indicated on your boarding pass.
• Arrange for a traveling companion if your condition requires assistance. We cannot offer you such assistance and the flight crew is not authorized to lift or carry you.
• Remember to bring any medication you will need during your flight, and make sure it is packed in your hand luggage.
  
  

  *36 hours for kosher, gluten-free and lactose-free meals              

Medical Information Forms must be provided for passengers fitting any of the descriptions below. Your travel agent or KLM reservations agent must complete Medical Information Form A and your doctor must complete and sign Medical Information Form B. These should be in the possession of KLM no later than 48 hours before departure.

• Passengers suffering from a disease that can be assumed to be contagious or transmissible.
• Passengers who, due to illness or a physical condition, display behavior that could potentially influence the comfort and well-being of the other passengers and/or the crew, or that could present a risk to the safety or punctuality of the flight.
• Passengers who will need medical care or will be dependent on specific medical equipment during the flight.
• Passengers who have a medical condition that could result in a life-threatening situation or could require the provision of exceptional medical care for their safety during the flight.
• Passengers who need personal care during the flight (during meals, visiting the toilet, etc.) and will be traveling without a companion.
• Passengers who cannot use the airplane seats in a normal, upright position.
• Passengers who are up to 36 weeks along into their pregnancy and who have been informed that they may expect complications in their pregnancy. Passengers who are 36 weeks along or further into their pregnancy (34 weeks for a multiple birth) may no longer travel.