When can I submit a claim?
Guarantee requirements: For a claim to be valid under this guarantee, it must satisfy all Terms and Conditions and be submitted in compliance with the Claims Processing procedures. All claims must be made by day on which the ticket is purchased. KLM must be able to verify the lower online published price at the time of claim and that thmidnight Central European Time (CET) of the same e lower price does not exist on klm.lu. Other methods of verification (e.g., fax, phone, screen prints) are not eligible. Guarantee is valid only for lower prices found online for the exact same flight, exact itinerary, exact cabin, and exact same class of service and purchased on the same day as the original klm.lu online purchase. Prices must be in the same cabin (World Business Class or Economy), and for the exact same flights that carry the same price restrictions. Tickets purchased must be Luxemburg point of sale and purchased at klm.lu only. Guarantee applies only to tickets purchased with a Finland billing address. Furthermore, the lower price on the other website must be bookable with this billing address and be in the same currency as the price of the ticket purchased at klm.lu. Guarantee applies only if the request is made by the same person as is mentioned in the ticket. The guarantee applies only on itineraries wholly operated and marketed by KLM and Kenya Airways.
Guarantee offer: There is no limit of amount for an application. The fare taken into account for the guaranteed price includes taxes and surcharges, but not the surcharge that applies to credit cards. A Travel Credit Voucher (TCV) for future travel equal to the amount of the difference in price awarded for each ticket eligible under this guarantee. The TCV may not be altered by an agent of an airline herein. To make reservations using your TCV, call the booking office of KLM. The TCV are redeemable for travel commenced within one year from the date of issue of the TCV. Travel must be completed within one year from the date of validity of TCV, or during the period of validity of the regulation in force relating to tariffs, no matter which. No extension will be granted. It is not necessary to present the TCV at the time of issuing the ticket, but it is important to keep your receipt when booking. The TCV may not be replaced for any reason whatsoever. The purchased / auctioned TCV will be subject to forfeiture or cancellation and the trip will not be permitted. By replacing the TCV, individuals recognize shown the content of these terms and agree to abide by the terms thereof.
How can I submit a claim?
Claim form processing: A claim submittal web form is available on klm.lu. To submit this claim form, fill in all required fields and click 'Submit.' Someone from klm.lu Customer Service will contact you via e-mail. We reserve the right to deny any claims that cannot be reasonably verified, or for which you have provided incomplete information. All claims must be made by midnight CET on the same day the original klm.lu ticket is purchased. Claims may not be made through any other KLM form or phone number.
Guarantee exceptions: The Best Price Guarantee does not apply to: a.) Unpublished prices that are not available to the general public. Prices not available to the general public include, but are not limited to, corporate discount fares, military fares, meeting fares, wholesaler fares, and other discount fares. b.) Package fares. Airfares sold as part of a travel package. c.) Fares where the carrier or itinerary details are unknown until after purchase and other discount fares.
Other conditions: KLM reserves the right to terminate this offer at any time without notice.