What to do when your baggage is missing or damaged?
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Missing baggage - also due to damage or theft - and damaged baggage should be reported immediately upon arrival.

If, for some reason, this was not possible, please contact KLM (or our handling agents) at the airport where you arrived to complete a form for missing baggage.

This must be done within 21 days of your arrival. After this deadline we cannot process your report.

For damaged baggage and theft that was not reported at the time of arrival you may submit your claim in writing to Customer Care within 7 days.

Please note, KLM is not liable for minor cuts, scratches, scuffs, dents and dirt which may occur through normal use.

You will be contacted as soon as it has arrived to arrange delivery. Go to the KLM website to check the status of your missing bag.

In the unlikely event that your bag has not been located within 5 days, you need to complete a second form.

If your file has a reference number beginning with KL, you have to complete the online version of the Baggage Questionnaire and Inventory Form (BIF) at the KLM web site. This must be completed within 21 days of your arrival.

If your file has another reference number, please contact the agents who handled your initial report.