Refunds and compensation

We do everything we can to make your journey as comfortable as possible. However, if your KLM flight does not go according to plan, you may be entitled to a refund of costs or compensation.

Request a refund or compensation?

If you paid via PayPal, please send an e-mail to: refund.northamerica@klm.com, and mention your name, ticket number and booking code. Please mention ‘PayPal’ in the subject line.

What should you request?	In these cases:	How do you request this?
Refund of ticket costs	Your KLM flight was cancelled and you did not take an alternative flight or If the conditions of your ticket allow for a refund or In case of the death of a passenger or In case of visa refusal	Read more and request a refund Please note: If you request a refund, all flights in your booking will be cancelled.
Refund of extra option costs: Extra comfortable seat Extra baggage Upgrade to Business Class À la carte meal	Read on the option page about which situations are eligible for a refund.	Read more and request a refund
Compensation	Your KLM flight was delayed for more than 3 hours and You were travelling to, from or through a European destination and Your flight was not delayed due to special circumstances, such as extreme weather conditions, political instability or a third party strike	Read more and request compensation