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Destination Guide

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If your journey did not go as planned, we apologise for the inconvenience.

Important: read the following before requesting a refund of your ticket cost

Once you request a refund, all flights in your booking will be cancelled.

It may take up to 4 weeks to handle your refund request. The refund will be made in the same currency and using the same payment method as used to purchase your ticket.

Did you pay by PayPal? Please contact the KLM Service Centre.

If you purchased your ticket from a travel agent, you must contact your travel agent. For tickets bought from an airline other than KLM, please contact that airline.

Request a refund

Please note: your entire booking will be cancelled

 

Ticket refund conditions

The costs of your ticket will be refunded in any of the following cases:

  • Your KLM flight was cancelled and you did not take an alternative flight.
  • The conditions of your KLM ticket allow for a refund. An administration fee is always charged.
  • You cancelled your trip because your European flight was delayed more than 90 minutes and your outbound and return flights were scheduled on the same day
  • You cancelled your intercontinental KLM flight because it was delayed more than 3 hours.
  • The passenger passed away.
  • The visa application was denied.
  • If you have a delay of more than 5 hours on your connecting KLM flight and you no longer want to fly to your final destination.


If you booked a Business Class ticket but travelled in Economy Class you can apply for a refund of the fare difference. Please contact the KLM Service Centre

Were you unable to board a KLM flight because it was overbooked?
Request compensation 

 
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