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Applying for compensation

Did you incur unforeseen expenses due to the cancellation, rebooking or delay of a KLM flight? If so, you can request a compensation. You must provide proof of costs incurred in the form of receipts.

Compensation for cancellation or rebooking

You can request compensation through KLM Customer Care in the following cases:

  • Your KLM flight was overbooked and you were unable to board the flight as a result.
  • You incurred unforeseen costs during your trip (in addition to the cost of your ticket and extra options), such as phone charges or lunch.


You will receive a voucher, which you can use for a purchase on KLM.com, or in some cases exchange for cash.


Download the brochure ‘Assistance and Compensation’(PDF, 125KB) 

KLM Customer Care

Request compensation

Compensation for a flight delay

If your KLM flight was delayed, we apologise for the inconvenience. You can contact KLM Customer Care (below) to request compensation in the following cases:

  • Your flight was delayed for more than 3 hours.
  • You were travelling to, from or through a European destination.
  • Your flight was not delayed due to special circumstances such as extreme weather conditions, political instability or third party strikes.


We will review your request carefully. Unfortunately, submitting a request for compensation does not guarantee that you will be granted compensation.

To handle your request as quickly as possible, please include the following information in the ‘Your message’ section:

  • The reference number of any previous complaints submitted.
  • If you were rebooked onto another flight, the flight number and travel date.
  • Whether or not this is the first time you are applying for compensation.


You will receive a voucher, which you can use for a future purchase, or in some cases exchange for cash.

Download the brochure ‘Assistance and Compensation’(PDF, 125KB) 

 

Was your KLM flight delayed for more than 3 hours?

Request compensation
Customer Support

Frequently asked questions

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