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Best Price Guarantee

When it comes to finding the best KLM price online, you can count on KLM. If you find a lower fare online that applies for country of booking for the same KLM flight, itinerary and cabin, you can file a refund claim.

About our Best Price Guarantee

The Best Price Guarantee applies to the lowest available fares in economy and business class of KLM. It applies to all fares available to the general public, excluding the following:

  • Niche fares (e.g. corporate discount fares, military fares, student fares)
  • Airfares sold as part of a package
  • Fares where the carrier or itinerary details are unknown until after purchase.

Check out our fares

When can I submit a claim?

When it comes to finding the best KLM price online, you can count on klm.com. If you find a lower fare online for the same flight, itinerary and cabin that's at least $ 20 lower on the same day you purchase your klm.com ticket, file a claim and we'll send you a Travel Credit Voucher (TCV) for future travel in the amount of the price difference plus $ 75 for each eligible ticket. The claim has to be filed on the same day as the purchase. 


See our terms and conditions for more information

How can I submit a claim?

A claim submittal form is available online. To submit this claim form, fill in all required fields and click 'Submit'. A KLM customer service representative will send you an e-mail regarding the validity of your claim. 

See our terms and conditions for more information

Submit a claim

Baggage

Frequently asked questions

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