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December 2013

New contract model as of 1 January 2014

From 1 January 2014 KLM will be implementing a new contract model for all ‘network contracts’. While the network contract with generic discounts to all destinations will remain in force, the discounts will be provided on a more specific basis. The following segments can be distinguished.

  • Segment A: segment A includes the destinations for which competitors offer a similar alternative. These destinations are mostly subject to higher discounts than in the current contract.
  • Segment B: segment B includes the destinations for which competitors do not offer a similar alternative. These destinations are mostly subject to discounts based on the turnover generated in segment A.
  • Segment C: segment C is the former Annex C segment. For destinations in this segment, the discount is determined based on the total volume of all segment C destinations.


The starting dates are 1 January and 1 April (depending on the contract).

Our Account Managers have visited or will visit your company to provide further information.

 
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