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Why fly with KLM

Every day we do our best to be your favourite airline. Find out why our travellers keep coming back.

Direct flights around the globe

We fly direct to more than 150 destinations around the world. This means no waiting around airports or hassle catching the next flight. Just sit back and relax while we take you where you need to go!

Number 1 in punctuality

We are proud to be the world’s most punctual airline in 2014 (report by Flightstats).
With over 88% of our flights arriving on time, you can be sure that we value your time.

24/7 service on social media

Questions, requests or don’t want to miss what KLM is up to next? On Facebook, Twitter and Linkedin, we are here for you around the clock.

Just ‘like’ or follow KLM, then post a message or send a tweet – in any of these 10 languages: Dutch, English, Italian, Spanish, German, Portuguese, Japanese, Norwegian, Russian and French. You can expect an answer within the hour and a solution in a day. 

Favourable flight schedules

Make the most of your trip with convenient departure and arrival times. Fly to your business meeting at a decent hour or make the most of your weekend break. Our flights fit your schedule, not the other way around.

Typo? No charge

Booked flights on KLM.com and discovered a spelling mistake in the name on your ticket? We don’t charge you for being human. Just contact us via social media to correct your name. Please make sure to have it corrected at least 24 hours before check-in of your first flight starts.

Weather in your way? We got your back

Should your journey be interrupted by snow, storm or other tricks of Mother Nature, you can count on us. First, you will be informed immediately by phone or e-mail of the flight change or cancellation. Next, we’ll immediately rebook you to the first flight available. The moment we have found a free spot we’ll contact you again about your new flight schedule. Naturally, we are here to help if you want to change, or if you have any other questions.

Should your new flight not depart the same day, we won’t let you fend for yourself. From a cup of coffee to a hotel stay – we are serious about making you comfortable.

24 hours to cancel

Go ahead and book that deal! If you have a change of plans or a change of heart within 24 hours, you can cancel your booking and we will reimburse the costs – no questions asked! We won’t even charge you our standard administration fee.

Request a refund within 24 hours after booking

Would you like to think a bit longer about your purchase without worrying the price might go up? For a small fee you can also choose to take an option on a flight and fare. We’ll guarantee the price, so you can decide later.

Mais voos, mais benefícios

Vale a pena ser um associado Flying Blue ! Toda vez que você viajar em voos da KLM e suas parceiras, você acumula Milhas que podem ser usados para voos Prêmio ou descontos em uma grande variedade de produtos e serviços convenientes. Além disso, quanto mais você voa mais próximo estará de obter os próximos níveis de associado –Silver, Gold e Platinum – o que significa desfrutar ainda mais de privilégios exclusivos.

O programa Flying Blue ganhou quatro prêmios Freddie em 2014, um dos quais o “Programa do ano”. Os prêmios “Freddies” são concedidos todo ano ao melhor programa de fidelidade na indústria de viagens mundialmente, de acordo com os viajantes e especialistas em viagens.

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