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Why fly with KLM

Every day we do our best to be your favourite airline. Find out why our travellers keep coming back.
Direct flights around the globe

Direct flights around the globe

We fly direct to more than 150 destinations around the world. This means no waiting around airports or hassle catching the next flight. Just sit back and relax while we take you where you need to go!
Punctuality

Number 1 in punctuality

We are proud to be the world’s most punctual airline in 2014 (report by Flightstats).
With over 88% of our flights arriving on time, you can be sure that we value your time.
24/7 social media

24/7 service on social media

Questions, requests or don’t want to miss what KLM is up to next? On Facebook, Twitter and Linkedin, we are here for you around the clock.

Just ‘like’ or follow KLM, then post a message or send a tweet – in any of these 10 languages: Dutch, English, Italian, Spanish, German, Portuguese, Japanese, Norwegian, Russian and French. You can expect an answer within the hour and a solution in a day. 

KLM - Convenient times

Favourable flight schedules

Make the most of your trip with convenient departure and arrival times. Fly to your business meeting at a decent hour or make the most of your weekend break. Our flights fit your schedule, not the other way around.
Name change

Typo? No charge

Booked flights on KLM.com and discovered a spelling mistake in the name on your ticket? We don’t charge you for being human. Just contact us via social media to correct your name. Please make sure to have it corrected at least 24 hours before check-in of your first flight starts.
Rebooking

Weather in your way? We got your back

Should your journey be interrupted by snow, storm or other tricks of Mother Nature, you can count on us. First, you will be informed immediately by phone or e-mail of the flight change or cancellation. Next, we’ll immediately rebook you to the first flight available. The moment we have found a free spot we’ll contact you again about your new flight schedule. Naturally, we are here to help if you want to change, or if you have any other questions.

Should your new flight not depart the same day, we won’t let you fend for yourself. From a cup of coffee to a hotel stay – we are serious about making you comfortable.

24 hours  to cancel

24 hours to cancel

Go ahead and book that deal! If you have a change of plans or a change of heart within 24 hours, you can cancel your booking and we will reimburse the costs – no questions asked! We won’t even charge you our standard administration fee.

Request a refund within 24 hours after booking

Would you like to think a bit longer about your purchase without worrying the price might go up? For a small fee you can also choose to take an option on a flight and fare. We’ll guarantee the price, so you can decide later.

Flying Blue

Fly more, benefit more

It pays to be a Flying Blue member. Every time you travel with KLM and partner flights, you earn Miles. You can spend them on Award flights and discounts on a whole range of extra options, products and convenient services. Plus, the more you fly, the closer you get to the next tier levels –Silver, Gold and Platinum – which means enjoying even more exclusive perks.

The Flying Blue programme earned four 2014 Freddie awards, one of which was for ‘Programme of the Year’. ‘Freddies’ are awarded every year to the best loyalty programme in the travel industry  worldwide according to travellers and travel experts.

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