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Car rental
When booking a package deal including a rental car, you must have a credit card in the name of the primary driver and a valid driver’s license.
A rental car includes:
- Unlimited kilometres
- Partial damage (CDW) and theft (TP) coverage *
When picking up your car, you can add the following to your car rental booking:
- Extra accessories, such as GPS or a child’s seat
- Additional fees for an extra or a young driver
- Insurance, such as Super CDW/TP
Be sure you bring your credit card while picking up the car as a surety.
* A policy excess for damage or theft can be reduced or purchased in situ (at most destinations). The excess varies per destination and car group. Policy excess does not apply in the USA and South Africa.
We recommend checking in advance whether the pick-up point is open at your time of arrival.
KLM Holiday Deals
The following conditions have been set by KLM Holiday Deals without consultation with the ANVR and the Consumers’ Association within the framework of the Self-Regulation Coordination Group (Coördinatiegroep Zelfreguleringsoverleg) of the Social and Economic Council. Except for the permissible deviations as intended in Article 1 point 4, these conditions do not devalue the ANVR travel conditions and are solely intended to further strengthen the position of consumers.
Conditions for special fares
The standard conditions of KLM Holiday Deals do not apply to tickets sold on the basis of special fare prices.
Booking
KLM Holiday Deals can be exclusively booked online, and Holiday Deals return tickets can only be booked departing from Amsterdam (NL). The departure and return flights must be chosen in advance during the booking process. It is not possible to combine multiple destinations in one package deal.
Travel documents
Every country applies its own regulations for visitors with different nationalities. In some countries your passport may need to have a minimum validity of six months after returning to the Netherlands, while other countries may require a visa. These visas can be requested from the embassy of the country involved, or sometimes be purchased upon arrival at your destination. KLM Holiday Deals emphasises that it is your responsibility to arrange the correct travel documents. Click here for more information and make inquiries at the embassy involved.
Preparation
Vaccinations or other precautionary measures are often required or recommended when travelling to (sub)tropical destinations. These usually have to be taken a certain time before your departure. Make sure that you make the necessary inquiries well in advance, for instance by going to one of the KLM Travel Clinics. (Dutch only)
Payment
The total travel costs are immediately due when booking a KLM Holiday Deals package deal. After successfully completing your booking and paying the total costs, you will receive a booking confirmation by e-mail. KLM Holiday Deals can be paid for using the payment methods listed on the website. Payment by credit card will incur an extra fee of € 7.50 per person.
Taxes and surcharges
The KLM Holiday Deals fares include all surcharges and taxes as well as a booking fee of € 10 per person. The only exception is local tourist taxes, which must be paid at your destination.
If you wish to pay by credit card you will be charged an extra fee (see above).
Changes
Strict conditions apply to changing a KLM Holiday Deal. Changes are not allowed if your package deal includes a flight ticket in the V or N booking class. For changes in all other booking classes you will be charged a fee of € 75. Changing your route is not allowed.
Cancellation
Should you have to cancel your holiday unexpectedly, please contact the KLM Holiday Deals Service Centre via T: + 31 23 567 4567 (Monday to Friday, from 09:00 and 17:30).
You will be informed of the cancellation costs that apply to your selected KLM Holiday Deal during the booking process. The cancellation costs are the costs that apply to cancelling the hotel, the flight and any possible extras (such as a rental car). The cancellation costs are determined by the time of cancellation and are indicated prior to booking. They are also stated on your booking confirmation.
KLM Service Centre
In accordance with Article 17 of the ANVR travel conditions, complaints should be reported as soon as possible on site to the service provider concerned. Should you not be satisfied with how they resolve a problem, contact KLM Holiday Deals immediately via the KLM Service Centre +31 23 567 4567 (Monday to Friday, from 09:00 and 17:30). This phone number is also included on your booking confirmation.
Your booking confirmation also lists the phone number to call whenever the KLM Service Centre is closed.
Consumer relations
If the complaint was not resolved to your satisfaction, contact KLM Consumer Relations via:
Customer Care (SPL/MB)
KLM Holiday Deals
Post Box 7700
1117 ZL Schiphol The Netherlands
You can also contact consumer relations by phone or via e-mail. See the contact details on klm.nl.
Maximum stay
The maximum stay for a KLM Holiday Deal package deal is one month (all destinations and all booking classes)
Child fare
For European destinations
The fare for children from 2 to 11 years of age is 75% of the adult fare. The age is determined based on the age on the date that the return flight arrives at Amsterdam Schiphol Airport. The child fare applies to the following booking classes: Q, H, K and Z. No child fare applies for the booking classes V, N and E.
For destinations outside of Europe
The fare for children from 2 to 11 years of age is 75% of the adult fare (for all booking classes). The age is determined based on the age on the date that the return flight arrives at Amsterdam Schiphol Airport.
Babies’ fares
Ticket
The baby fare is 10% of the adult fare. Babies (0 to 2 years of age) do not have the right to travel in a seat, and should sit on the lap of their minder.
Accommodation
The accommodations offered as part of KLM Holiday Deals apply various ways of calculating the discount for children. These calculations are included in the total travel costs.
Contact details of co-travellers
When booking a KLM Holiday Deal you must include the e-mail address and phone number (preferably for a mobile phone) of one of your fellow travellers. This is required due to the possible need for communication should flight disruptions occur. Bookings that do not include this information will be cancelled by KLM Holiday Deals.
