Customer Care

KLM strongly values the experiences of its customers and is dedicated to ensuring your satisfaction. The Customer Care department of KLM Nederland deals with reactions from people living in the Netherlands. We can be of service in various ways.

Short questions
In case of short questions, please consult "Ask your question here" first. 

Reactions by email, phone, post or fax
Complaints or compliments should be addressed to Customer Care KLM Nederland by filling out the form below. We aim to respond to your email within nine days.

You can also discuss your experiences with a Customer Care employee by phone (020 54 59 780) from Monday to Friday (between 09.00 and 17.00).

Use the following address for contacting us by post:

Customer Care KLM Nederland
Amsterdamseweg 55
1182 GP Amstelveen
The Netherlands

Our fax number is: 020 64 88 537.

Reactions that need to be dealt with by other KLM departments will immediately be forwarded to the department concerned with a request that they be handled as soon as possible.

Are you a member of our Flying Blue loyalty programme?
Don’t forget to enter your Flying Blue number.

Costs
Should you have incurred expenses that you would like to claim from KLM, please inform us of your IBAN number (International Bank Account Number) and, if necessary, add any statements stating the incurred costs. This will allow Customer Care to handle your claim more speedily.

Information on baggage claims
For information on baggage claims, click here


Information on EU legislation
For information on EU legislation, click here

Disclaimer

Claims are handled according to the KLM General Terms and Conditions of Transport. The liability of airlines is set out in the Montreal Convention and supplementary protocols, on which the General Terms and Conditions of Transport are based. A printed copy of the Terms and Conditions of Transport is available from the Customer Relations department or from KLM travel agents. The most important Terms from the General Terms and Conditions of Transport are also listed in the ticket.

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