Compensation for flight disruptions and denied boarding
At KLM, we pride ourselves on providing a punctual, reliable service to all our passengers. If your flight is overbooked, cancelled or delayed, you may be entitled to compensation.
In the unlikely event that you are denied boarding, your flight is cancelled, or your flight is delayed for more than two hours, we will provide compensation and assistance relative to the specific situation. In such situations, we pay special attention to children traveling unaccompanied, physically challenged passengers and visually impaired passengers.
For specific information and conditions regarding compensation and assistance relating to flights departing from EU countries, you can download the PDF brochure entitled "Compensation and Assistance".