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Customer support

Get the right answer quickly to your questions. From questions regarding your travel, through to inquiries regarding delayed baggage: we’ll ensure you get a prompt reply.

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Frequently asked questions

Frequently asked questions from customers. Visit our top 10 

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Contact

Send your questions and comments to the correct KLM department for a faster response.
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Delayed baggage

What can you do and how can we help you if your baggage is delayed?
Further information on the procedure concerning delayed baggage 
 
Denied boarding

Compensation for flight disruptions and denied boarding

At KLM, we pride ourselves on providing a punctual, reliable service to all our passengers. If your flight is overbooked, cancelled or delayed, you may be entitled to compensation.
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