18 October 2012 | From now on our customers can also ask their travel related questions via Facebook and Twitter in Italian.
If you have a question or request, we are here for you round the clock. Send a tweet or post a message on our Facebook wall, and our KLM social media team will respond – often within the hour, and assist with your request within a day.
From a simple question to an urgent request: we can help with selecting your seat, rebooking a ticket or telling you how to bring your pet with you.
We can now also assist our Italian speaking friends and followers in their own language.
Our service on Facebook and Twitter is now available in English, Dutch, Spanish, German, Japanese, Portuguese and Italian. We are planning to expand our social media service with more languages in the coming months.