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Why fly with KLM

Every day we do our best to be your favourite airline. Find out why our travellers keep coming back.

No booking fee

On, what you see is what you get. We do not charge a booking fee or surprise you with other costs that add to your ticket price. Only a credit card fee may be added – that is, if you choose to pay by credit card. We always offer other payment methods too.

Number 1 in punctuality

In Europe, KLM flights were best in class in when it came to being on time in 2013. We are also proud to be the world’s second most punctual airline, that same year (report by Flightstats).

With over 88% of our flights arriving on time, you can be sure that we value your time.

24/7 service on social media

Questions, requests or don’t want to miss what KLM is up to next? On Facebook and Twitter we are here for you around the clock.

Just ‘like’ or follow KLM, then post a message or send a tweet – in any of these 10 languages:  Dutch, English, Italian, Spanish, German, Portuguese, Japanese, Norwegian, Russian and French. You can expect an answer within the hour and a solution in a day. 

Typo? No charge

Booked flights on and discovered a spelling mistake in the name on your ticket? We don’t charge you for being human. Just contact us via social media to correct your name. Please make sure to have it corrected at least 24 hours before check-in of your first flight starts.

Weather in your way? We got your back

Should your journey be interrupted by snow, storm or other tricks of Mother Nature, you can count on us. First, you will be informed immediately by phone or e-mail of the flight change or cancellation. Next, we’ll immediately rebook you to the first flight available. The moment we have found a free spot we’ll contact you again about your new flight schedule. Naturally, we are here to help if you want to change, or if you have any other questions.

Should your new flight not depart the same day, we won’t let you fend for yourself. From a cup of coffee to a hotel stay – we are serious about making you comfortable.

24 hours to cancel

Go ahead and book that deal! If you have a change of plan or a change of heart within 24 hours, you can cancel your booking and we will reimburse the costs – no questions asked! We won’te ven charge you our standard administration fee.,

Request a refund within 24 hours after booking

Would you like to think a bit longer about your purchase without worrying the price might go up? For a small fee you can also choose to take an option on a flight and fare. We’ll guarantee the price, so you can decide later.

Fly more, benefit more

It pays to be a Flying Blue member. Every time you travel with KLM and partner flights you earn Miles. You can spend them on Award flights and discounts on a whole range of extra options, products and convenient services. Plus, the more you fly the closer you get to the next tier levels -Silver, Gold and Platinum – which means enjoying ever more exclusive perks.

The Flying Blue programme earned 4 2014 Freddie awards, one of which was for ‘Best Programme of the Year’. ‘Freddies’ are awarded every year to the best loyalty programme in the travel industry  worldwide, according to travellers and travel experts.

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