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Why fly with KLM

Every day we do our best to be your favourite airline. Find out why our travellers keep coming back.

No booking fee

No booking fee

On KLM.com, what you see is what you get. We do not charge a booking fee or surprise you with other costs that add to your ticket price. Only a credit card fee may be added – that is, if you choose to pay by credit card. We always offer other payment methods too.

24 hours to cancel

24 hours  to cancel

Go ahead and book that deal! If you have a change of plan or a change of heart within 24 hours, you can cancel your booking and we will reimburse the costs – no questions asked! We won’t even charge you our standard administration fee.

Request a refund within 24 hours after booking


Would you like to think a bit longer about your purchase without worrying the price might go up? For a small fee you can also choose to take an option on a flight and fare. We’ll guarantee the price, so you can decide later.

Typo? No charge

Name change

Booked flights on KLM.com and discovered a spelling mistake in the name on your ticket? We don’t charge you for being human. Just contact us via social media to correct your name. Please make sure to have it corrected at least 24 hours before check-in of your first flight starts.

Find out how to correct your name on your ticket
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Number 1 in punctuality

Punctuality

In Europe, KLM flights were best in class in when it came to being on time in 2013. We are also proud to be the world’s second most punctual airline, that same year (report by Flightstats).
With over 88% of our flights arriving on time, you can be sure that we value your time.

Best crew and staff

Best crew and staff

Our crew is dedicated to making you feel at home on board, while are staff at the airport are there to help you before and after your flight. We are proud that doing what we love has earned us the award for Best Airline Staff Service in Europe at the 2013 World Airline Awards.

Weather in your way? We got your back

Rebooking

Should your journey be interrupted by snow, storm or other tricks of Mother Nature, you can count on us. First, you will be informed immediately by phone or e-mail of the flight change or cancellation. Next, we’ll rebook you to the first flight available. The moment we have found a free spot we’ll contact you again about your new flight schedule. Naturally, we are here to help if you want to change, or if you have any other questions.

Should your new flight not depart the same day, we won’t let you fend for yourself. From a cup of coffee to a hotel stay – we are serious about making you comfortable.

Read more about receiving flight info via SMS and e-mail

24/7 service on social media

24/7 social media

Questions, requests or don’t want to miss what KLM is up to next? On Facebook and Twitter we are here for you around the clock.

Just ‘like’ or follow KLM, then post a message or send a tweet – in any of these 10 languages:  Dutch, English, Italian, Spanish, German, Portuguese, Japanese, Norwegian, Russian and French. You can expect an answer within the hour and a solution in a day.

Go to KLM on Facebook 
Go to KLM on Twitter 

Fly more, benefit more

Flying Blue

It pays to be a Flying Blue member. Every time you travel with KLM and partner flights you earn Miles. You can spend them on Award flights and discounts on a whole range of extra options, products and convenient services. Plus, the more you fly the closer you get to the next tier levels -Silver, Gold and Platinum – which means enjoying ever more exclusive perks.

The Flying Blue programme earned 4 2014 Freddie awards, one of which was for ‘Best Programme of the Year’. ‘Freddies’ are awarded every year to the best loyalty programme in the travel industry  worldwide, according to travellers and travel experts.

Not a Flying Blue member yet? Sign up now

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