Using your KLM voucher
KLM vouchers: EMD, TCV and TDC
If you requested compensation on KLM.com, or if your trip did not go as planned, you may have received compensation in the form of a KLM voucher. This can be one of 3 types:
- An EMD voucher is an electronic voucher which you receive via e-mail. If your EMD voucher states ‘refundable’, it can be exchanged for cash. If it states ‘non-refundable’, you can use it on KLM.com as credit for a flight booking or a purchase of extra options.
- A Travel Discount Certificate (TDC) or Transportation Credit Voucher (TCV). These are paper vouchers which can be used as credit for a flight booking.
Using your EMD voucher
You can exchange your ‘EMD’ voucher on KLM.com:
- For cash on your bank account – if your EMD document states ‘refundable’. Exchange your EMD for cash.
- When booking a KLM, Delta Air Lines or AIR FRANCE flight or to buy extra options for KLM flights (such as an extra comfortable seat) – if your EMD voucher states ‘non-refundable’. For any remaining credit you will receive a new EMD voucher.
Using your TDC or TCV voucher
Travel Discount Certificates (TDCs) and Travel Credit Vouchers (TCVs) can be used as credit when booking flights with KLM, AIR FRANCE or Delta Air Lines flight numbers.
How to use your TDC or TCV voucher
Please call us by telephone to book your flight and make sure you have your voucher near at hand. You will need the registration number on the voucher to complete your booking.
To redeem your TDC or TCV voucher, please contact:
If the amount due is higher than the credit on your TDC or TCV voucher, you need to pay the remaining amount. If the amount is lower than the credit on your TDC, you will not receive a refund.
TDC vouchers are valid for 2 years after the issue date, while TCV vouchers are valid for 1 years. They cannot be exchanged for money. It is not possible to redeem your TDC or TCV voucher at a KLM travel agent or on KLM.com.