Contents
For easy reading, you can download and save the full version of the General Conditions of Carriage(PDF, 273KB).
Article 1 Definitions
Article 2 Scope of Application
Article 3 Tickets
Article 4 Fares, Fees, Taxes and Charges
Article 5 Reservations
Article 6 Personal Data
Article 7 Special Assistance
Article 8 Check-in and Boarding
Article 9 Refusal and Limitation of Carriage
Article 10 Baggage
Article 11 Schedules
Article 12 Delays and Cancellation of Flights
Article 13 Denied Boarding and Downgrading
Article 14 Refunds
Article 15 Conduct Aboard Aircraft
Article 16 Provisions for Ancillary Service
Article 17 Successive Air Carriers
Article 18 Administrative Formalities
Article 19 Liability for Damage
Article 20 Time Limitation on Claims and Action
Article 1 - 5
Article 6 - 10
Article 11 - 15
Article 16 - 20



