1. Seat Choice allocation

1.1 Against an additional payment, we offer you – insofar available - a seat that offers additional advantages (for example extra legroom or more privacy in a two-seater) over other seats and which are indicated in Internet check-in (ICI). 

1.2 We will make all reasonable efforts to meet your seat allocation requests for a Seat Choice seat. However, we reserve the right to assign or reassign a Seat Choice seat at any time, even after boarding of the aircraft, for operational, safety or security reasons. The final decision regarding your suitability to occupy the Seat Choice seat resides with the check-in staff and the operating crew on the day of the flight.

2. Requirements and qualifications

2.1 In order to utilize a Seat Choice seat, you represent and warrant that:

(I) you are at least 18 years old;

(II) you possess the legal authority to enter into this agreement and subsequently to be bound by the terms and conditions of this agreement; and

(III) when selecting to sit in the seats adjacent to the aircraft emergency exits, you are capable of assisting in an emergency situation and therefore have strength, dexterity, full mobility and do not take any medication that can affect these qualities as required by applicable safety laws and regulations.

2.2 You further represent that all information supplied by you in order to request a certain seat is accurate and that you will not make any speculative, false or fraudulent reservation. You further represent that you will only make reservations for yourself or for another person on whose behalf you are entitled to act and which person also complies with the requirements set out in [paragraph 2.1].

3. Refund

3.1 In the event of a seat with extra legroom not being provided to you in line with the seat allocation, you are entitled to a refund representing the cost of the seat with extra legroom, for that specific part of the journey, if:

(I) we cancelled your flight;

(II) we changed the aircraft type;

(III) you missed your connecting flight of KLM, Northwest Airlines, Air France or Kenya Air-ways;

(IV) technical problems with the selected seat occurred; and/or

(V) we used our right to assign or reassign your seat with extra legroom either before or after boarding for operational, safety or security reasons.

3.2 You can request a refund by filling in a Seat Choice seat refund form.

3.3 No refund will be made if you do not meet the above-mentioned criteria.

Disclaimer